Reporting to the Director of Admissions or Associate Director of Admissions ("Supervisor"), the Admissions Assistant serves as the primary receptionist for the Admissions Office.
Answer high volume telephone calls in fast-paced, demanding, multi-tasking office. Responds to applicant inquiries by telephone, email, and in-person regarding various internal and external policies.
Timely retrieve, respond to, and coordinate handling of high volume e-mails received via the Office of Admissions' public e-mail address.
Greet and, as necessary, provide substantive information to prospective students, admitted students, visitors, and the general public at large.
Replenish stock of Admissions promotional materials and memoranda made available to the public.
Provide regular statistical reports on walk-in visitor, call and email volume data. Keep track of data and input relevant information into database.
In conjunction with Supervisor, continually update internal frequently asked questions.
Perform telephone and electronic retrieval of admissions promotional materials and information requests and enter the information on computer database. Collaborate with members of Admissions Staff to fill information requests.
Provide back-up entry and other support as required. This may include entering applicant information and file status in database, assisting with application check vouchers, processing applications, assisting with administration of applicant interview process, and assisting information technology personnel with admissions technology troubleshooting.
Assists with various duties and performs other related tasks as assigned and requested. Undertakes special projects as determined by the Dean or Supervisor and other admissions officers on an as-needed basis.
A minimum of two years of office and computer experience, or the equivalent combination of education and experience, is required. Strong interpersonal skills a must, excellent organization and communication skills, including writing skills, required. Must be able to communicate effectively with prospective students, faculty and the general public.
Associate's or a bachelor's degree (or the equivalent) is strongly preferred.
Experience in a professional environment characterized by complex demands, large workloads, deadline pressures and high client/student expectations, preferably in (but not limited to) admissions or student affairs.
Computer literacy in spreadsheets and database software.
Ability to work with culturally diverse constituencies.
Drive for Results - Seeks to identify specific improvements or opportunities to combine duplicate efforts to increase efficiency. Takes personal responsibility for seeing tasks and assignments through to completion. Sets high standards for work/deadlines and demonstrates a drive to deliver quality work within the allotted time.
Self-Development - Self-motivated and detail-oriented. Works independently, as well as collaboratively. Stays informed on events, trends and other developments in own field of work (e.g., regulations, policies, standards and practices). Has strong commitment to professional development.
Collective skills - Excellent written, oral communication, presentation, as well as interpersonal and problem-solving skills. Demonstrated ability to manage and multi-task projects in demanding work environment. Exercises sound judgment, discretion and tact in a highly confidential professional setting.
Punctual - Arrives at work on time and prepared to begin work at the required time. Punctual with break times and respectful of colleagues who assist covering the front desk during the employee's breaks and absences.
Focus - Works diligently on tasks at hand with minimal personal distractions to ensure projects are completed in a timely and satisfactory manner.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 500874
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.