Founded in 1843 in Worcester, Massachusetts, the College of the Holy Cross is among the nation's leading liberal arts institutions. A highly selective, four-year, exclusively undergraduate college of 3,000 students, Holy Cross is renowned for offering a rigorous, personalized education in the Jesuit, Catholic tradition.
Holy Cross highly values the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work at The College is to accept an invitation to participate in the growth and development of all campus members--students, faculty and staff. The College's commitment to diversity is an important feature of the Holy Cross education. Informed by the presence of diverse interpretations of the human experience, Holy Cross is building a community marked by freedom, mutual respect, and civility. We seek others who support our values of diversity and inclusiveness. Job candidates of all diverse backgrounds who embrace the open and inclusive culture of Holy Cross are welcome and encouraged to apply.
Reporting to the Director of Alumni Relations, this Office Coordinator supports the work of the Director of Alumni Relations, the Director of Alumni Career Development and several assistant/associate directors. This non-exempt, full-time positions assists in organizing and coordinating a range of activities to help achieve annual goals.
Represent the Alumni Relations Office in verbal and written communications with external audiences. Respond knowledgeably about Advancement division and direct inquiries appropriately. Liaise with campus departments (e.g. Dining Services, Facilities, ITS, Conference Services and Graphic Arts) to support programs. Facilitate information requests from Academic departments. Coordinate with the President's Office on inauguration delegate procedures and Presidential certificates.
Manage high volume schedule of email communications for Alumni Relations. Compose text and design emails using email marketing tool. Use judgment to schedule emails in concert with Advancement Communications calendar. Create online event and registration pages for alumni events. Collaborate with and train colleagues on use of online engagement tools. Resolve all technical issues (administrative or user side) with online engagement tools. Assess effectiveness and make recommendations to Director for changes. Serve as Alumni Relations' liaison for technical support to vendor. Attend training and support sessions for the product.
Hire, train and supervise student Reunion registration team. Manage work-flow and troubleshoot online registration and credit card payment programs. Process credit card refunds. Liaise with ITS and software vendor regarding registration program issues.
Manage office and individual staff procurement cards as well as vendor reimbursements. Produce condolence letters on a scheduled basis. Process and deposit all cash receipts for programs. Maintain attendance list of alumni/guests and ensure appropriate coding in database. Produce alumni profiles of event attendees. Create nametags. Ensure accurate and timely update for online event calendar and create weekly events email to Advancement. Respond to alumni travel inquiries, liaise with tour operators, process registrations and maintain list of alumni travelers. Assess alumni website resources and recommend improvements.
Develop office procedures and update regularly. Prepare and maintain all HCAA meeting, committee and organizational documents, notices and records. Manage logistical and dining services needs for Association meetings and events. Staff registration table at events.
Coordinator must possess a Bachelor's Degree
Incumbents must have a minimum of two years of experience (education may count toward experience).
Must be highly organized, detail oriented, and have the ability to work competently and efficiently in a multi-task environment with the ability to prioritize responsibilities.
Must be focused, motivated to learn, and flexible to change.
Must have excellent written communication and interpersonal skills including phone manner and personal presentation. Initiative, good judgment and sensitivity to confidential information required.
Must possess an aptitude for and commitment to learning new systems and applications. Expertise in the functional use of Excel, Word, Google Docs & Forms.
Strong sense of the mission of the College
Experience with iModules, Ellucian Advance, Jasper, Drupal, and ChromeRiver a plus
This is a full-time, non-exempt level position. (37.5Hrs/52Wks)
The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.
A member of the Higher Education Consortium of Central Massachusetts (HECCMA).
In your cover letter please address how your work might support the College's mission as a Jesuit, undergraduate liberal arts college (see http://www.holycross.edu/mission) and its core commitment to diversity and inclusion. Please provide examples of any past work that illuminate your commitments in these areas. For more information, please visit http://holycross.edu/diversity.
Should you be a candidate for further consideration after hiring manager review, you will be contacted by a human resources representative.
The College of the Holy Cross is a highly selective Catholic liberal arts college in the Jesuit tradition. It enrolls about 3,000 students and is located in a medium-sized city 45 miles west of Boston. The College seeks faculty members whose scholarship, teaching, advising, and on- and off-campus service demonstrate commitment to the educational benefits of a richly diverse community. Holy Cross aspires to meet the needs of dual-career couples, in part through its membership in Higher Education Consortium of Central Massachusetts (http://www.heccma.org) and the New England Higher Education Recruitment Consortium (https://new-england.hercjobs.org/)
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Holy Cross is a highly selective, four-year college of approximately 2,900 students. One of the nation's leading liberal arts institutions, Holy Cross offers an academically rigorous, personalized education in the Jesuit tradition. Exclusively devoted to teaching undergraduates, Holy Cross promotes close ties between students and faculty. In this active, friendly campus community, individual interests? from athletics to the arts, from campus ministry to student government? are pursued with intensity and passion. Graduates go on to prominent academic and professional programs and pursue their individual talents in many careers and service activities. Holy Cross is located in Worcester, Massachusetts, a centrally-located New England city of 175,000. The 174-acre hillside campus provides inspiring views, an inviting mix of historic and contemporary buildings, beautiful landscaping, and first-rate facilities. With a tradition of academic excellence that dates to its founding in 1843, Holy Cross is the oldest Catholic college in New England and has grown increasingly diverse in the last decade. Holy Cross graduates become members of a loyal alumni family; equipped with the resources and perspective to respond as thoughtful leaders in business, professional and civic life.