Job Summary: Provides a variety of clerical & administrative support which may include drafting & typing letters, reports, charts, graphs, etc. using word processing, spreadsheet, database, and/or presentation software; basic bookkeeping; screening calls & visitors; preparing agendas & making arrangements including travel, etc. for meetings & special events; and/or managing supervisor's and/or dept. calendar. Responsible for helping to develop and maintain the Illinois Department of Children and Family Services Service Provider Identification and Exploration Resource (SPIDER). He/she will assist with data collection using telephone interviews with community mental health and social service providers. This employee will also assist IDCFS caseworkers and other community members with information for obtaining and updating information in the SPD Database as well as training functions.
Enters information into spreadsheets and/or databases.
Compiles routine reports, statistics, tables, charts, etc. from readily available information.
Develops and maintains the SPIDER service array updates
Assist staff and community members in obtaining information from the SPIDER system
Attend project meetings and prepare reports.
Coordinates content maintenance of websites and/or blogs.
Trains and/or assists faculty and/or staff in updating their websites and/or blogs.
Research and coordinate list of community providers by category of service provision.
Provides information via phone, e-mail, mail, etc.
Conducts baseline and follow-up telephone interviews with social service agencies.
Serve as liaison between community agencies, DCFS, and MHSPP team.
Performs other duties as assigned.
A high school diploma or equivalent required.
2 years of administrative support or other relevant experience required.
Minimum Competencies: (Skills, knowledge, and abilities.)
Intermediate knowledge of word processing, spreadsheet, email, and database software programs is required.
Bachelor’s Degree in Human Services, Social Work, Psychology or related field or a related social service field.
Experience working with professional peers and superiors.
Familiarity with community mental health or other health science delivery systems.
Preferred Competencies: (Skills, knowledge, and abilities)
Excellent verbal communication skills.
Excellent written communication skills.
Ability to work in a collaborative team environment.
Good customer service skills.
Good organizational skills.
Good computer database and spreadsheet skills.
Attention to details.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 36391
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.