Provides excellent customer service and administrative support to the School of Architecture, managing the front desk and creating an organized and welcoming environment in a dynamic and open-air office. This includes but is not limited to answering calls and emails, ordering supplies, and making reservations.
Maintains calendars for the building and SoA staff in the Google environment.
Responds to inquiries, providing accurate information on programs/policies/procedures along with excellent customer service and forwarding questions to Associate Director, Academic Advisor, Executive Assistant, or other University personnel as needed.
Trains and supervises SoA student employees to assist in providing introductory level program knowledge to the general public and prospective students/parents.
Completes travel authorizations and reimbursement paperwork for Associate Director, Academic Advisor, SoA faculty, as well as guests and students as needed.
Manages SoA scholarship process using the University Scholarship Portal, coordinating with the Scholarship Committee, Gifts Officer, BSC, and Executive Assistant as needed to communicate opportunities to students, manage applications, make awards, distribute thank you letters to donors, and keep fund/donation records up to date.
Works closely with Academic Advisor and Associate Director on the SoA admissions process including: managing and maintaining online application portal, fielding questions, running reports, assisting with Open House events, and processing decision letters.
Learns and uses web-based information and/or processing systems as developed and required by the School, College, and/or other University departments to complete administrative tasks.
Minimum Experience / Education:
Graduation from high school, or completion of its equivalency, and three years of office/clerical work experience; or an equivalent combination of training/experience.
Preferred Education Skills and Experience:
Four-year degree from an accredited college or university.
Three to five years of experience in office, business and/or program administration, including front office, processing travel, reimbursements, and managing calendars.
Professional experience managing and updating website content.
Professional experience planning and conducting professional events.
High proficiency in office technology.
Ability to learn/use campus-specific systems.
Excellent written communication, verbal/interpersonal and customer service skills required.
Demonstrated ability to take initiative, which is necessary in managing the front office.
UNC Charlotte is North Carolina's urban research institution. Our campus is located in the piedmont of North Carolina, just two hours from the mountains and three hours from the Atlantic Ocean. A large public university with a small college feel, more than 27,200 students consider UNC Charlotte’s 1,000-acre campus their home away from home.