OpenStax (part of Rice University) is a non-profit textbook publisher, learning software producer, and platform for learning research. Our mission is to provide every student with free or low-cost access to high-quality learning materials and tools that help them succeed in their education and career. We have created a library of 29 free and openly licensed college textbooks that have served 6.2 million students, resulting in $576 million dollars in savings. We have created software to help college students in three of those subjects read with more engagement and practice more effectively, incorporating our research team's expertise in cognitive science and machine learning.
We are seeking a committed and dynamic Customer Support Specialist to work with faculty and other college and administrative staff at colleges and universities across the world to provide answers to their questions and respond to any additional customer service needs for our products, OpenStax.org, CNX.org, and OpenStax Tutor Beta.
This position will use the phone and an online customer support system as well as a customer relationship management database to provide answers to technical questions as well as questions about the organization, collect, upload and analyze data; and provide a high level of customer service to OpenStax users and potential users.
This position is grant funded and continuation of this position is dependent on funding and need.
Position Status: Full-Time
Rice University is an Equal Opportunity Employer with commitment to diversity at all levels, and considers for employment qualified applicants without regard to race, color, religion, age, sexual orientation, gender identity, national or ethnic origin, genetic information, disability or protected veteran status.
Internal Number: 20065
About Rice University
As a leading research university with a distinctive commitment to undergraduate education, Rice University aspires to pathbreaking research, unsurpassed teaching and contributions to the betterment of our world. It seeks to fulfill this mission by cultivating a diverse community of learning and discovery that produces leaders across the spectrum of human endeavor.