The Senior Enrollment Counselor is the front-line admissions representative in the School of Law's Office of Admissions. Customer service is an integral part of the job, as this position is responsible for greeting visitors, answering phones and e-mail, counseling prospective students through the admission and financial aid process and admitted students through the decision process, and interfacing with the law school community. This position also plays an important role in the planning and execution of on-campus events, and represents the law school at select off-campus and on-campus events. The Counselor also assists in our admitted student yield programs, including frequent correspondence with admitted and enrolled students. This position is responsible for managing programs to involve current students in the recruitment process, as well as developing and implementing programs. Working in this hybrid role, the Senior Enrollment Counselor will report to the Associate Director of Admissions and the Director of Financial Aid.
Bachelor's Degree required and 1-2 years relevant work experience preferred, ideally in a college/university setting. The successful candidate must be able to juggle multiple tasks, prioritize projects and manage time extremely well, have strong attention to detail, and the ability to work with many different types of personalities. In addition, this person must be a good communicator, have strong teamwork skills, and enjoy the pace of working in a very active and dynamic admissions office. Excellent knowledge of Microsoft Office platforms are essential. Experience in (or willingness to learn) website and web-based technology is crucial. Care in working with confidential information is a must. Energy, enthusiasm, and a sense of humor are appreciated.
Additionally, strong customer service skills are highly valued in this role, and the ability to work well with prospective and current students, parents, pre-law advisors, and the internal law and university community is essential to the success of this individual. Students, faculty, staff, parents and pre-law advisors regularly contact admissions seeking information and this person needs to be responsive, courteous, helpful and have the knowledge to answer questions as they arise.
Requisition Number: STFR005540
Internal Number: 61946
About Northeastern University
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.