The Associate Director of Admissions Operations supervises the operational staff and processes supporting Undergraduate Admissions. The incumbent provides vision, leadership and organizational guidance to manage Undergraduate Admissions operations. In conjunction with the Director of Admissions Operations and Technology, the incumbent assists with planning short-term and long-term strategic initiatives around operational support, with an eye towards improving business practices and streamlining document processing, record management and applicant correspondence while supporting operational initiatives as led by the senior leadership of Undergraduate Admissions.
Manage and facilitate the process and staff by which the yearly 45,000+ applications and materials for admission and financial aid are submitted, tracked, completed and distributed to readers for decisions. Ensure timely and accurate entry of supporting credentials.
Supervise and hire operations staff including administrative, clerical, part-time and work-study personnel. Continually plan and forecast resource usage in order to project needs for staffing for smooth operations. Oversee data entry staff to insure integrity of data input and ensure accurate creation and maintenance of student records. Assist with and execute operations-related quality control tasks and troubleshooting.
Administer continuous training for operations staff to enhance knowledge of software applications and emerging technology. Develop and maintain an archive of training materials and reference guides for end users, a procedures manual for staff and documentation of policies and workflow protocols.
Supervise intake of thousands of pieces of mail annually. Work collaboratively with other admissions staff members on special projects throughout the year, including yield events. Oversee postal decision and yield mailings.
Manage the Enrollment Group public email accounts (ugrad-ask, ugrad-confirm) and oversee training, support and implementation of outgoing email responses.
Oversee staff development and training for the Operations staff.
Assist departments outside of the Enrollment Group with their use of the document imaging system as well as the use of the Student Information System.
Perform other related duties as required.
Bachelor's degree or equivalent required.
Minimum of 3-5 years of relevant experience required.
The successful candidate will have diplomacy skills to be an effective facilitator.
A clear understanding of the handling of personal and confidential information is required.
Ability to prioritize and manage multiple tasks under short and changing deadlines required.
Ability to respond quickly to staff and prospective student questions with high level of customer service.
Must be able to exercise sound judgement, discretion, and tact with all levels of constituents.
**Applications received without a resume and cover letter will not be considered.**
Previous experience with a document management system is highly desirable.
Experience with the admissions and financial work cycle is preferable.
Experience supervising union staff members and familiarity with union procedures is desirable.
Knowledge of a student information system is desirable.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 500735
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.