Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Must be available for all days and all shifts.
JOB LOCATION/WORKING CONDITIONS:
Position encompasses flexible hours, short notice schedule changes, and a fast-paced, stressful work environment. Communications Officers perform duties in the required uniform, sit for long periods of time and primarily function from a fixed work station; all with a minimum of direct supervision.
Department Name/Job Location:
This position is in the Operations and Facilities Management Department (OFMD), Medical School Security. This position is for the Medical School Campus.
This position reviews and forwards information in both emergency and non-emergency modes through two-way radio communication, telephone communication, intercom, alarm system/video monitoring, computer interface and face-to-face human contact on a twenty-four (24) hour, seven (7) day per week basis. All transactions are recorded for future use via radio log.
PRIMARY DUTIES & RESPONSIBILITIES:
Dispatch calls for service providing complete information to Protective Services Response, Public Safety and Supervisory personnel via two-way radio. Provide immediate “911” contacts as directed by Protective Services personnel.
Obtain complete information from persons reporting incidents or problems and provide that information to the correct Medical School service provider.
Provide visitors, employees, patients, guests and students with directions, information or other appropriate services.
Monitor the University Electronic Access Control System via computer terminal and report problems/activity to the Access Control Coordinator or designee.
Provide minor technical support for “after hours” Electronic Access Control System malfunctions. Contact the Access Control Coordinator of more serious concerns.
Monitors CCTV, building entry point intercoms and alarm panels for safety or security hazards.
Answers all telephone lines terminating at the dispatch location.
Prioritize calls for services.
One year of college and prior dispatching experience preferred. Ability to make accurate and timely decisions in a professional manner without immediate supervision. Ability to operate CCTV and video recording equipment.
Working knowledge of and the ability to comply with procedures mandated by the Watchman’s Division of the St. Louis Police Department for licensed security officers.
The ideal candidate will have a strong background in interaction with the public and background and commitment to customer service.
The ideal candidate will also have a strong ability to establish rapport with members of a diverse campus community, establishing partnerships and exchange of ideas and information used to address campus community concerns.
A military background or prior security experience can be helpful.
The hiring range for this position is $16.31 - $20.39 per hour.
-Retirement Savings Plan -22 vacation days -10 Paid Holidays -Sick Time -Tuition benefits for employee, spouse and dependent children -Free Metro Link/ Bus pass -Free Life Insurance -Health, Dental, Vision -Health Savings Accounts (HSA) -Long Term Disability Insurance -Flex Spending Plan -Other Benefits
HR website (hr.wustl.edu)
Internal Applicant Instruction:
This position is grade G06.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Offers made for this position are contingent upon the successful completion of all required pre-employment screens, including a criminal background check, hair sample drug screen, and verification of required professional licenses, registrations, or certifications.
High School Graduate. Positive experience with computers, excellent inter-personal and organizational skills required.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.