Reporting to the Executive Director at Liberty Hall, the Director of Guest Experience and Operations (Director III) is responsible for directing operations to bring Liberty Hall’s new strategic plan and site master plan to life by influencing organization-wide commitment to guest experience, including assessing, analyzing and driving the overall quality of the guest experience and daily operations of the facility. The Director will manage an annual calendar to ensure maximum exposure for the site and strong revenue lines and schedules full-time and part-time staff, student workers and volunteers.
This position oversees retail management functions including the gift shop and pop-up merchandise opportunities. The Director will lead a number of guest-facing functions and will be responsible for monitoring, coordinating and evaluating the work of all departments as it relates to the experiences that the Liberty Hall Museum and Academic Center delivers to its guests and students in preparation for and during their visit. This position requires a flexible schedule including evening and weekend hours.
Qualifications: Bachelor’s degree from an accredited college and a minimum of three years of progressively responsible experience managing guest relations, professional staff and operations within a complex hospitality, attraction, cultural institution or similar highly customer/guest centric environment is required. The ideal candidate may have experience from a “best-in-class” retail, healthcare or service provider that embodies a highly “service-oriented” culture for customers.
Application: Please send cover letter, resume and contact information for three professional references to: Ms. Lynette Zimmerman, Executive Director of Liberty Hall, via email to firstname.lastname@example.org. Candidacy review begins immediately and continues until appointment is made. Official transcripts for all degrees and three current letters of recommendation are required prior to the starting date of employment.
Kean University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer
About Kean University
Kean University is a world-class, vibrant and diverse institution offering 50 undergraduate majors and 80 graduate programs and options leading to masters and doctoral degrees, professional diplomas and certifications. Kean distinguishes itself through excellence in academics, strategic investments in both research and cultural facilities and initiatives and a commitment to the success of every student. Dedicated to preparing students for rewarding careers, lifelong learning and fulfilling lives, Kean offers a broad range of disciplines, the expertise of a diverse and world-savvy faculty and a student-centered learning environment and campus community. The University sits on three adjoining campus sites in Union County, New Jersey covering 180 acres, two miles from Newark Liberty International Airport and thirty minutes from New York City, with an additional location in Ocean County, New Jersey. Kean University also operates a unique, additional location in Wenzhou-China, where development of a full-scale campus is currently underway.