The enrollment processing analyst provides support to the enrollment processing and recruitment teams in Undergraduate Admissions. The analyst will support functions that impact enrollment and is customer service focused. The analyst is responsible for coordination and execution of activities to support the admissions cycle including communication plans and application processing; execution of reports; and maintenance of data. This position will work with Salesforce and Banner data regularly executing complex filters and queries to support recruitment and application outreach needs.
Bachelor's degree and one year of experience in college admissions, operations, registration or related field. Strong Excel and PowerPoint skills along with the ability to analyze data as produced both orally and in writing. Strong analytical skills and an attention to detail. Must be able to demonstrate excellent public speaking and strong written communication skills. Must be able to work in a high volume office. Must have excellent customer service skills.
2-3 years of experience in college admissions, operations, registration or related field. Experience with Salesforce, Marketing Cloud, Banner or similar complex CRM/ERPs.
Essential Functions and percent of time::
Communication Coordination (35%)
Manage administrative processes for working with vendors to providing lists, generating letters, and other outreach
Support communication planning and execution including coordination of messages and timing for multiple teams in Enrollment Management
Write and copyedit outbound communications.
Execute communication plans.
Provide support for communication creation in print and electronic format.
Work with Marketing, IT to achieve automated and one time communication goals
Assist colleges and departments in planning and executing communication plans
Student Data and Systems Support (50%)
Support Salesforce/Banner data syncs
Support testing and implementation of software and applications
Coordinate and execute data imports from vendors, test score sends, and partners
Manage vendor relationships that support data integration
Coordinate data entry from contact cards and other sources
Manage duplicate record process leveraging multiple student systems
Assist with the collection of data and ensuring that data is input correctly; make recommendations for changes
Use error reports from multiple systems to aid in data maintenance
Provide relevant reports to partner offices like Registrar’s Office, Bursar’s Office, Financial Aid, Transfer, Transition, and Orientation Services, and colleges
Create and analyze reports in Salesforce to support recruitment and enrollment goals
Create and execute reports leveraged to execute communication plans in Salesforce and MarketingCloud.
Collaborate with IT for audit processes and make recommendations for automations and data management
Typical office environment, fast-paced office during peak processing times, occasional evening and weekend hours are required during peak processing times. Must be able to handle high stress during peak processing times.
conditions of employment apply. To preserve the safety and security of the campus community and to maintain the integrity of university operations, it is the policy of Wright State University before making an employment offer conduct various background checks, such as a criminal record, credit history when job related and/or education verifications. Additionally, an administrative review shall be conducted whenever the university learns that an employee is charged with or convicted of a crime (except for minor vehicle violations). Frequently asked questions related to background checks may be found on the Human resources website at http://www.wright.edu/human-resources.
Effective July 1, 2017, per Policy 7230 Wright State University is tobacco-free. Tobacco use, including the sale, advertising sampling and distribution of tobacco products and tobacco related items is prohibited in all university facilities, on all university owned or leased grounds, university owned or operated residence halls and apartments, and at all university sponsored events regardless of location. Tobacco use is also prohibited in all university vehicles or on any equipment owned, leased or operated by Wright State University. This policy applies to anyone on campus including students, faculty, staff, visitors, consultants, vendors, patients, volunteers, and contractor employees.
Wright State University serves nearly 18,000 students and offers more than 230 undergraduate, graduate, doctoral, and professional degree programs through eight colleges and three schools. Located in the city of Fairborn in Greene County, Ohio, Wright State is conveniently situated adjacent to Wright-Patterson Air Force Base and is less than 10 miles from downtown Dayton. One of our eight colleges, Wright State University–Lake Campus, is a university-operated regional campus on the shores of Grand Lake St. Marys in Celina, Ohio. The Wright State alumni community is more than 109,000 strong. For more information please visit www.wright.edu.