Administrative/Support, Education/Training, Social Work, Staff/Administrative
UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center (HMC), Northwest Hospital & Medical Center (NWH), Valley Medical Center (VMC), UW Medical Center (UWMC), a network of UW Medicine Neighborhood Clinics (UWNC) that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children's. UW Medicine Telehealth has an outstanding opportunity for a Program Manager, eConsult, UW Medicine. This individual will be responsible for eConsult program operations, reporting, eConsult workgroup facilitation, as well as leading new product design, development, and deployment. These responsible will include: eConsult reimbursement administrative management, day-to-day eConsult operations coordination, relationship management, program growth/strategy, new process development, existing process improvement.UW Medicine Telehealth supports the UW Medicine mission--to improve the health of the public--by providing telehealth and telemedicine services for medical education and specialized clinical care, particularly in rural and underserved communities in the Pacific Northwest and greater WWAMI region (Washington, Wyoming, Alaska, Montana and Idaho).eConsult is a referral and consult model that is being actively implemented at both academic and non-academic medical centers across the nation. At UW Medicine, eConsults are leveraged as a sustainable strategy to maintain the highest quality of patient care and healthcare outcomes, increase patient and provider satisfaction, and reduce systemic healthcare costs. The Telehealth Program Manager for eConsult will be responsible for successful operational management, product growth and development, and evaluation as well as other programmatic strategies that improve patient access, increase capacity for specialty care and advance the knowledge and skills of healthcare providers.The individual's specific areas of responsibility will include these categories:Serve as the lead operational manager and product owner for the eConsult ProgramManage other projects and programs as assignedContribute to the development of UW Medicine's Telehealth best practicesPerform other related duties as assignedREQUIREMENTS:Bachelor's Degree in Accounting, Business, Health Administration, or Related Field AND 5-8 years of experience in program management (preferably in a healthcare setting), strategic planning, project portfolio management or related organizational management responsibilities.Extensive experience in facilitating large meetings, demonstrating the ability to lead to outcomes.Excellent analytic skills with the ability to develop, assess and implement at all phases of a project.Excellent written and verbal communications skills, with the ability to develop and deliver communications to individuals at all levels within UW Medicine, including executives.Demonstrated ability to build productive relationships and manage teams under tight time constraints customer-service focused, with ability to adjust style to work with a variety of individuals and perspectives.Resilient, agile and able to work in a dynamic environment and under pressure.Experience making independent decisions on matters of significance, free from immediate direction, within scope of responsibilities.DESIRED:Master's degree in Business, Healthcare Administration, Communications or related field. Experience working in an academic health system. Clinical background or licensure. Telehealth experience. Experience working within a complex health system.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.