As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for five consecutive years. The Human Resources department's mission is to support UW faculty and staff in successfully meeting the goals of the University by providing high quality and responsive human resources support to foster an exceptional work environment that encourages, nurtures and recognizes the professional development of University employees. The department's vision is to create a premier HR organization whose staff members are dedicated to the goal of working together to provide the highest possible quality of services in carrying out its mission. HR Benefits, Analytics and Information Systems within UWHR has an outstanding full time opportunity for a Program Manager.The program manager, reporting to the benefits manager, is responsible for leading the successful operations of the UW's employee assistance program (UW CareLink), the Graduate Appointee Insurance Program (GAIP), life and long-term disability insurance, and the 401(a) supplemental defined benefit pension plan. Developing close working relationships with a wide variety of stakeholders, the program manager provides leadership, vendor management and operational program support. Develops and manages communication efforts (presentations, orientations, email and online information) to ensure employees understand programs and/or services and is responsible for resolving escalated customer concerns, process documentation and special projects.The program manager must be able to communicate clearly and persuasively about complex policies and programs, provide business analyst skills to ensure contract and legal compliance with state and federal regulations, and strategically deploy resources to meet the objectives of the HR Benefits, Analytics and Information Systems team. Effective implementation of changes requires close collaboration with the ISC, the Washington State Health Care Authority, Washington State Department of Retirement Systems and other vendors.This position will have frequent and substantive interactions with a variety of internal and external constituents, serving as the direct representative of the vice president for Human Resources as directed, and requires an effective leader with individual initiative, excellent communication skills, and the desire to motivate and serve multiple stakeholders while working within UW regulations and policies and ensuring overall compliance.This position has a direct impact on the University of Washington's ability to attract and retain faculty and staff needed to successfully meet the University's goals of research, teaching, and service. The decisions and recommendations made may affect individuals, specific organizational units, and entire organization, the entire institution and, because of our relationship to other state higher education institutions, there can be a state-wide impact. Position works among and within multiple departments, representing administrative leaders at faculty, student and staff meetings, coordinating among multiple stakeholder groups and negotiating potentially challenging dynamics to ensure programs are reflective of community's interest.The position requires a high level of independent and professional judgment to develop productive relationships within HR Benefits, Analytics and Information Systems, and with UWHR colleagues and key UW departments including Academic Personnel and the ISC. The position will seek to stay informed of developments in a fluid and dynamic environment and remain proactive in advocating on behalf of the University and UHWR.This position also requires the ability to analyze complex and sensitive information. The position also requires excellent written and oral communications skills in order to relay critical information to staff at all levels, and the ability to manage multiple work streams.RESPONSIBILITIES:Programs Administration:In collaboration with the benefits manager and the executive director for HRBAIS, participate in designing, developing, planning, evaluating and implementing changes to the University's benefits program plans for all levels of faculty, professional staff, staff and students.Administer calculations and provides Plan Document interpretation for a closed 401(a) supplemental defined benefit pension plan. Work directly with executive director and benefits manager in troubleshooting and managing benefits data and reporting or accounting errors.Program manage the UW Graduate Appointee Insurance Program (GAIP) with approximately 4,000 graduate students subscribers providing customer support and contract management.Manage disability insurance program, including documentation review and filing claims; coordinate claims with UW Benefits Consultants, disability insurance vendor and other UW offices including UW HR Operations; Workers' Compensation Unit of Risk Management; and the Disabilities Services Office. Understand and accurately interpret state laws (RCW), administrative rules (WAC) in support of accurate application and administration of state federal benefits regulations governing UW and state programs is critical to this position. Responsible for data analysis and project reporting.Leads assigned implementation teams to ensure business processes, communications, systems, and tools are updated efficiently and effectively.Understand and accurately interpret state laws (RCW), administrative rules (WAC) in support of accurate application and administration of state federal benefits regulations governing UW and state programs is critical to this position. Responsible for data analysis and project reporting.Stakeholder Engagement and Consensus Building:Develop and maintain effective working relationships with the leadership of the Faculty Senate, The Graduate School, Graduate and Professional Student Senate, Professional Staff Organization, the UW Retirement Association and other key faculty and staff groups in order to work cooperatively toward implementation of critical program changes.In coordination with HR Labor Relations, participate in the UW negotiating teams for the Graduate Appointee Insurance Program and the School of Medicine long-term disability program, etc.Develop new and/or enhance existing benefit programs.Additional Project Support:Includes miscellaneous duties as project success requires and/or other duties as assigned.REQUIREMENTS:Bachelor's degree.Minimum of four years of professional level human resources experience, with an emphasis on benefits, program administration or an equivalent combination of education and experience.Experience interpreting proposed and existing local, state and federal laws, civil service rules and administrative procedures as related to programs for impact and ability to advise stakeholders on compliance.Proven contract administration experience including managing the RFP process, contract implementation and vendor management.Highly effective collaborator with track record of managing complex projects to successful completion.Ability to lead and work effectively with many different types of groups with varied interests and agendas.Superior time management and organizational skills.Strong business analyst experience with the ability to synthesize complex benefits information for presentation to stakeholders and decision makers.Experience working with and communicating effectively, respectfully and compassionately with customers facing life-altering illness or death.Excellent writing and communication skills.Ability to maintain a positive attitude while working under pressure with inflexible deadline and a high degree of ambiguity.Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.DESIRED:Master's Degree in Human Resources, Public Administration or related area OR a professional degree such as a J.D.CONDITIONS OF EMPLOYMENT:Position responsibilities may exceed normal work hours and require some evening and weekend work.Application Process:The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.