Advertised Employing Department: Human Development & Family Studies/Child Welfare Research & Training Project
Summary of Duties and Responsibilities:
The Human Development and Family Studies department at Iowa State University is seeking qualified applicants to join our team as an Instructional Support Specialist to be filled at a level II or III. The position is primarily responsible for technical support for the learning management system (LMS) maintained by the Child Welfare Research and Training Project (CWRTP) to meet deliverables on behalf of a contract with the Iowa Department of Human Services (DHS). This individual will work collaboratively and communicate with CHS IT, University IT, and DHS IT on behalf of CWRTP. The focus is on day-to-day support for the LMS to ensure end-users have access to online courses. Responsibilities include maintaining accurate and timely communication with regard to LMS status and changes, troubleshooting and resolving issues as they arise, and escalating issues when required. This individual supports CWRTP staff in their use of the LMS and related instructional technology tools, and assesses various technical needs for online training delivery. Position responsibilities also include assisting with setup of online courses with integrated recorded and streamlined content, providing functionality testing in different settings, responding to questions from end users, providing support for webinar delivery, and developing tutorials and resource guides. This individual will also provide indirect supervision to instructional support student assistant.
In addition to the duties above, the Instructional Support Specialist III will provide indirect supervison of student workers.
The successful candidate will possess excellent customer service skills with people of all levels of technical background. Strong verbal and written communication skills and attention to detail are also essential. This position falls within an annual contract between Iowa State University and the Iowa DHS that has been in existence since 1991. Iowa State University offers excellent benefits, including a comprehensive health care plan, a retirement plan, and generous paid vacation and sick leave.
Required Education and Experience:
Bachelor’s degree and 1 year of related experience.
Preferred Education and Experience:
~Experience providing technical support and service to people with all levels of technical background ~Experience troubleshooting technical issues ~Experience with instructional design ~Experience with audio/visual equipment ~Experience with course/video editing software and authoring tools
All accrued vacation must be used during term of this appointment, any unused vacation will be forfeited upon termination from Iowa State University.
Position renewal is subject to continuing availability of funds.
Guaranteed Consideration Date: 05/29/2019
Proposed End Date or Length of Term: 06/30/2020, with possibility of renewal
Iowa State University is classified as a Carnegie Foundation Doctoral/Research University-Extensive, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. Over 36,000 students are enrolled and served by over 6,200 faculty and staff (see www.iastate.edu). Ames, Iowa is a progressive community of 60,000, located approximately 30 minutes north of Des Moines, and recently voted the best college town in the nation (see www.visitames.com).
Iowa State University is an equal opportunity employer committed to excellence through diversity and strongly encourages applications from all qualified applicants, including women, underrepresented minorities, and veterans. ISU is responsive to the needs of dual career couples, is dedicated to work-life balance through an array of policies, and is an NSF ADVANCE institution.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status and will not be discriminated against.