Working at MIT offers opportunities, an environment, a culture - and benefits - that just aren't found together anywhere else. If you're curious, motivated, want to be part of a unique community, and help shape the future - then take a look at this opportunity.
PATIENT SERVICES REPRESENTATIVE , MIT Medical (multiple openings), to be responsible for patient flow and appointment scheduling. This highly visible position has extensive patient contact, both in person and by telephone. Typical duties will include staffing the front desk, including check in, collecting copays, obtaining accurate insurance eligibility information, answering telephone calls, performing data entry, handling insurance reviews, filing, etc.; scheduling patient encounters (appointments) and procedures, coordinating within and across providers, service areas, and institutions; collaborating and effectively communicating with referral providers and practices to facilitate management of complex patient issues; providing effective customer service that supports departmental operations; and greeting and directing patients, families, and visitors.
REQUIRED : high school diploma or GED equivalent; at least two years' related experience in a customer service or administrative role, preferably in a busy medical practice setting; ability to perform multiple tasks simultaneously; effective telephone skills and ability to communicate diplomatically with patients, clinicians, and other professional staff; excellent customer service, organizational, and follow through skills; ability to add, subtract, multiply, and divide with accuracy; and the ability to work in a team-oriented environment and with diverse internal and external constituencies. Seek a self-starter who will be able to work independently upon training completion. Associate's degree or higher in communications, business, or other relevant field; knowledge of medical terminology and working knowledge of insurance regulations and form completion; and the ability to be trained in CPT and ICD10 coding are preferred. Knowledge of pre-admission and pretesting requirements and billing systems would be helpful, as would insurance verification experience and knowledge of deductibles/copays. Job #17458-4
Internal Number: 17458
About Massachusetts Institute of Technology (MIT)
The mission of MIT is to advance knowledge and educate students in science, technology and other areas of scholarship that will best serve the nation and the world in the 21st century whether the focus is cancer, energy, economics or literature