Essential Functions: The Director, Bursar Office leads a team responsible for the financial integrity and fiduciary responsibility in the billing of student tuition and fees, collection of amounts due on student accounts, collecting and processing department deposits and the systematic processing, management, and servicing of the University's portfolio of accounts receivables. Serves as a senior leader in the Finance division providing expertise in student account management. Reports to the Senior Associate Vice President for Finance.Provide daily oversight and coordination of student accounts receivables. Through assigned staff, manage all billing and tuition timelines. Facilitate communications with students, families, staff and third party agencies. Direct all aspects relating to student accounts receivables, including the Banner Student Accounts Receivable modules and CASHNet. Oversee the refund process and ensure student refunds are accurate and timely and in accordance with all local, state, and federal regulations. Ensure cashiering, student and third party billing, book voucher processing, external scholarship processing, TAP certification, 1098T reporting, student account reconciliations, and tuition remission processing are done in a timely and accurate manner.Through assigned staff, develop and implement best practices in student account services. Develop and maintain policies and procedures relative to the day-to-day operations of the Office of the Bursar's departments to ensure compliance with state and federal regulations and policies. Provide the highest level of professional, efficient and responsive customer service to all campus constituencies including students, university departments and external agencies. Develop, plan, and implement strategies to create efficiencies, execute process improvements and quality control in the Bursar's Office. Keep abreast of federal regulations relating to student financial aid disbursement, refunding, debt collection, tax reporting, payment processing, etc. Advise colleagues of regulatory changes and interpretations, and manage Student Accounts responses for those changes. Provide overall leadership and direction to staff. Set expectations & focus, assign duties, delegate responsibilities, evaluate activities, prepare performance appraisals & professional development plans. Provide coaching, mentoring and teaching. Manage the administrative process for assigned staff including hiring, promotions, terminations, disciplinary procedures, and salary adjustments. Provide ongoing performance feedback, goal setting, and development plans for staff. Plan for future staffing needs. Provide timely communications to staff Oversee the Office of the Bursar's departmental budget & approve purchase requisitions, encumbrances, WSU purchase card payments, & travel reimbursements.Oversee inter-office functions between various student service offices, analyze, research, and resolve problems connected with fees, financial aid and payments. Ensure duties within the assigned areas are performed in compliance with University policies and procedures, federal and state regulations. Provide leadership and guidance to other departments developing new schemes for programs that interface with Student Accounts, Cashiers and departmental systems. Provide leadership and direction for Banner testing, upgrades and implementation of new functionality for Student Accounts Receivable and associated modules. Develop and prepare periodic reports to analyze and understand trends in tuition and fee revenue, student accounts receivable, and collections; implement university strategies to help reduce delinquencies and maximize collections.Perform other duties as required.
Qualifications: Bachelor's degree in business administration, accounting, finance or related fields. MBA, MSHRM or related graduate degree preferred. An equivalent combination of education and experience may be accepted.Seven - ten years progressively more responsible experience in accounts receivable, account management, accounting, cash management or related roles within a large complex, complex University. Minimum 3 years of management experience. Experience with student information systems and related payment systems. Demonstrated working knowledge of Federal Family Educational Right to Privacy Act (FERPA), generally accepted accounting principles (GAAP), fund, college or university accounting, federal regulations for Title IV funds (including Perkins and Health Professions loans), and collection and bankruptcy laws as they relate to student receivables (fees and loans). Knowledge of student accounts, student financial services, and higher education principles, practices, & procedures. Extensive analytical skills.Leadership: Ability to coach and manage others to obtain the best results. Ability to: engage and influence; foster collaboration; acquire, mentor and develop talent; and inspire to achieve the mission of the organization. Detailed and Accurate: Attentive to detail, with the ability to quickly spot errors and discrepancies, quickly identify potential problems and even anticipate where trouble may potentially occur. Ability to interpret financial data and make recommendations based on their findings. Customer Service: Provide a high level of customer service to the WSU community to ensure that the customer's experience is handled with courtesy and diplomacy. Ability to role model an exceptional customer experience. Collaboration: Ability to collaborate with others to ensure university goals are achieved. Ability and willingness to work closely with members of management, providing them with financial information that is relevant to their operational needs. Communication Communicates effectively and appropriately. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished. Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point. Honesty and Integrity: Ability to reveal any discrepancies or financial irregularities that could compromise the WSU's integrity. Maintain a high level of confidentiality to ensure sensitive data is protected. Follow all procedures and practices of the department and WSU to ensure compliance. Technical: Proficient in the use of complex administrative systems software, preferably in the higher education environment. Proficient with Microsoft Office suite, especially Word and Excel. Learning Agility: Independent and innovative self-starter who displays an ability to learn quickly and easily adapts to changing situations. Experience researching topics to gain knowledge and understanding when information gaps exist.Multicultural: An awareness of multicultural issues and a broad knowledge of diversity across the information industry. The willingness and ability to lead, serve, engage others in a multicultural environment.
Internal Number: 76_206772
About Wayne State University
Founded in 1868, Wayne State University is a nationally recognized metropolitan research institution offering more than 400 academic programs through 13 schools and colleges to nearly 32,000 students. Wayne State?s main campus in Midtown Detroit comprises 100 buildings over nearly 200 acres; its five extension centers offer higher education to people throughout Southeast Michigan. Wayne State is dedicated to preparing students to excel by combining the academic excellence of a major research university with the practical experience of an institution that by its history, location and diversity represents a microcosm of the world we live in. Reflecting its location and the excellent international reputation of its graduate schools, particularly in the sciences, Wayne State boasts the most diverse student body among Michigan?s public universities. Its students represent 49 U.S. states and more than 60 countries.