**** Please note submission of a cover letter and resume are required for consideration.**
The Office of Annual Giving is seeking an individual to plan customized outreach to students, alumni and parents for donations to Claremont McKenna College (CMC) by managing student employees. The primary responsibilities of the Assistant Director are to (1) develop contact strategies for prospective donors using phone calls, text messaging, emails, postal mail, and other possible channels, (2) manage a team of 20+ students responsible for individual outreach, (3) lead special projects that improve contact data in CMC’s Raiser’s Edge database, and (4) design and implement a comprehensive student philanthropy program to educate students -- culminating in the annual senior class gift campaign -- and to begin to cultivate a commitment to give back among future generations of CMC alumni. These activities aim to increase our alumni and parent donor participation.
Outreach will consist of traditional solicitation for Alumni Fund and Parent Fund gifts, follow-up for our Crown Challenge multi-year pledge donors, and renewal of our Crown Society members. Use of third-party vendors such as Pledgemine, Relay, and Venmo will be expected for successful outreach and receiving of donations. The Assistant Director will expand upon the a traditional student calling program to blend a variety of messaging channels, overall requiring creativity, flexibility, patience, open-mindedness, and leadership.
DESCRIPTION OF DUTIES AND RESPONSIBILITIES:
Supervise 20+ student outreach representatives including the recruiting, hiring, training, and coaching of student employees. Manage administrative details such as payroll, employee evaluations, professional workplace conduct, and training guides for student employees. Coordinate individualized outreach strategies with the greater Annual Giving Office strategies, especially in connection with the Assistant Director focused on communications and analytics. Create specific, measurable goals for student employees. Evaluate and report on progress toward goals to both student employees and the Director of Annual Giving. Oversee a budget for wages and program needs. Establish weekly operating procedures that combine planned outreach for targeted focal groups with just-in-time outreach to prospective donors who engage with the College during the semester. Coordinate with other departments, such as Alumni and Parent Relations, to develop strategic follow-up for event attendance and social media interaction. Develop comprehensive projects to improve database contact information such as preferred email address, phone type, solicit code appropriateness, etc. Collaborate with Annual Giving team members on large-scale items such as Give Days, special giving challenges, and other new initiatives as they are created. Partner with Assistant Director focused on volunteer management to build a comprehensive student philanthropy program, beginning before students arrive on campus in the first year and culminating in a successful Senior Class Gift campaign to include educating students on the importance of philanthropy, on-campus event planning, and stewardship of gifts in all facets of their four-year experience. Supervise intern(s) who assist in managing and analyzing individual outreach. Comprehensive understanding of Raiser’s Edge database for the purposes of segmentation, reporting, individual outreach, and data maintenance. Partake in end-of-calendar and end-of-fiscal year mass solicitation with team members to help reach departmental dollar and participation goals. Participate in campus-wide events such as Alumni Weekend; related duties as assigned. Perform other essential duties and tasks specific to the position.
The successful candidate will also be able to perform the following essential functions:
Take and follow directions.
Work cooperatively with others.
Receive and respond appropriately to constructive criticism.
Display a positive attitude.
Balance multiple tasks and priorities
Performs other essential duties and tasks specific to the position.
B.A. or B.S. degree required (undergraduate degree from a selective liberal arts institution preferred), or any combination of education and experience that provides the required knowledge, skills and abilities.
One to two years of direct fund-raising experience and one to two years of experience in supervising student workers preferred. Calling program experience preferred. Knowledge of selective, private higher education landscape is preferred.
A valid driver’s license or equivalent means of reliable transportation to off-site meetings and events is required.
REQUIRED KNOWLEDGE, SKILLS, and ABILITIES: Individual must possess knowledge, skills, and ability to be able to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of knowledge skills and abilities.
One to two years of direct fund-raising experience with demonstrated ability to lead others towards a common goal, or equivalent experience required.
One to two years of experience in supervising student workers preferred. Calling program experience preferred.
Excellent writing, public speaking, and expository skills required, especially in regard to philanthropy and the importance of annual fund participation.
Requires strong self-starter, exceptional interpersonal skills, and an ability to interface professionally with alumni, parents, administration, faculty, and students. Must have ability to work effectively with the donor community, with the academic community, and with colleagues in a cooperative environment.
Knowledge of selective, private higher education landscape is preferred.
Familiarity with advanced features of the Microsoft Office suite of products such as mail merges, pivot tables, and vlookups; ability to learn and apply new computing software applications quickly. Knowledge of Blackbaud’s Raiser’s Edge software or experience with similar relational database programs is preferred.
Requires superior organizational skills, an ability to work independently with minimal direction, and an ability to work well with others. Must be extremely detail-oriented.
Ability to motivate others to exceed expectations. Strong customer service background preferred.
Strong analytical skills required. Strategic and creative problem-solving abilities are preferred.
Must be able to work flexible hours, including weekends.
Able to deal with sensitive information and maintain confidentiality with regard to such issues.
Demonstrate ability to use sound judgment when responding to issues and concerns.
While students are on campus (approx. Sept-Dec, Feb-May) the hours for this position are 12:00 Noon to 9:00 p.m., Sunday to Thursday and may vary as needed. The remaining times of the year the hours are 8:00 a.m. to 5:00 p.m., Monday to Friday. Additional evening and weekend work may be required based on the needs of the College.
CLASSIFICATION AND STATUS:
This is a full-time, 12-month, exempt level, benefits-eligible position.
Physical Requirements: Light (up to 20 lbs.)
SUPERVISORY RESPONSIBILITY: This position directly supervises 20-30 student employees.
GROOMING AND APPEARANCE: The Claremont Colleges seek to maintain a neat and professional image at all times.
BACKGROUND CHECK: The successful candidate will be required to undergo a full consumer background check. Certain positions will require the successful completion of a post-offer physical agility test. Employment is contingent on the satisfactory results of the aforementioned, in addition to compliance with requirements cited in this job description.
ADA/OSHA: This job description defines the essential or fundamental job duties of this position. It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title 1 of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).
DISCLAIMER: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, the College will review this job description and make changes of business necessity.
Claremont McKenna College hires and promotes individuals on the basis of their qualifications, consistent with applicable state and federal laws, without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, genetic characteristic or information, military and veteran status, or any other characteristic protected by state or federal law. Inquiries may be directed to the Director for Human Resources, 528 N. Mills Avenue, Claremont, California 91711-4015, (909) 621-8490. All applicants must complete and submit an online application to be considered for an open position.
Employment is contingent upon new employee providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States, applicant's acceptability for positions requiring use of a college vehicle is contingent upon a driving record acceptable to the College's automobile liability insurance. Promotion from within is encouraged whenever qualified employees of Claremont McKenna College are available. Interested employees of the College are urged to contact the Office of Human Resources if qualified for any open position. Please do not contact departments directly.
In compliance with applicable laws ensuring equal opportunities to qualified individuals with a disability, CMC will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual (applicant or employee) with a disability if the disability affects the performance of essential job functions, unless the accommodation results in an undue hardship for the College. Employment decisions are based on the merit and not an individual’s disability.
An applicant or employee who requires an accommodation should contact the immediate supervisor and the Human Resources Office. If multiple accommodations are identified that do not pose an undue hardship for the College, the selection of an accommodation will be at CMC’s discretion. To request disability accommodation for any part of the application or hiring process, please contact Human Resources at (909) 621-8490 or email@example.com for assistance.
The Claremont Colleges, a consortium of five undergraduate liberal arts colleges, two graduate institutions, and Claremont University Consortium, which provides shared institutional support services, is reminiscent of the Oxford-Cambridge model. The undergraduate colleges include Pomona College, Scripps College, Claremont McKenna College, Harvey Mudd College, and Pitzer College. The two graduate institutions include Claremont Graduate University and Keck Graduate Institute.