The financial Counselor is a 40 hour position in a fast paced outpatient clinic serving a diverse patient population. This role includes direct patient contact to resolve insurance issues and to enroll patients in appropriate insurance plans. The Financial Counselor helps parents/patients to submit appropriate documentation and to resolve problems with insurance carriers. In addition, the financial counselor provides backup and flexible support when needed to the clinic administrative staff.
This Financial Counselor will be responsible for:
Receiving and resolving patient inquiries via a high volume of incoming telephone contacts and correspondence regarding a variety of billing issues. Creating laboratory, pre-admits, and other registrations, as necessary. Support the collection of any outstanding balances and updates all demographic and insurance information during patient contacts.
Researching all inquiries to resolution using various sources, including contacting insurance companies and other outside contacts. Communicating response to patients on findings accurately and in a timely manner.
Alerting management of any recurring billing trends and or issues encountered through patient contacts and when possible assists in developing solutions to said problems.
Interviewing patients and families with financial issues, initiating and completing financial assistance applications, as appropriate. Obtaining and recording payments from patients/families.
Verifying insurance eligibility utilizing available technologies, payor websites, or by phone contact with third party payors.
Collaborating with clinical departments, case managers and co-workers to obtain information to insure accuracy of the patient record and the optimal processing of the patient's bill.
Collecting and assigning referrals received via telephone, fax, and or electronically.
Processing and classifying bad debt for self-pay accounts, and reviews PCP and self-pay exceptions report and resolves issues.
Monitoring and distributing OR schedule.
To qualify, you must have:
A High School Diploma and 6 to 12 months of previous experience. Previous experience in Third Party insurance billing is preferred.
Analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.
Ability to communicate effectively both orally and in writing.
Basic computer knowledge and experience in applying such knowledge to analyze and solve problems.
Strong organizational skills and the ability to prioritize work in an efficient manner.
Excellent attention to detail, the ability to work with a team and the ability to work effectively in a fast-paced environment.
Ability to provide empathy and compassion, and the ability to defuse stressful situations.
Excellent customer service orientation which includes the ability to interact professionally and handle sensitive information and or issues in a confidential and respectful manner.
Bilingual skills is preferred.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 2840465
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.