DUTIES: - Report to the Executive Director proactively on relevant serious issues requiring immediate action. - Greets patients and families at both the ED entrance and hospital main lobby. - Assist with helping patients find clinic appointments and patient visitations. - Serves as a liaison between patients' family members and staff to resolve issues. - Answer incoming calls regarding patient complaints in a professional and courteous manner. - Investigate and respond to patient/family member complaints promptly; responsible for adhering to the complaint management process for prompt resolution; documents patient complaints in the Complaint Tracking System. - Daily rounding on assigned units visiting the new admission; expedites services of Limited English Proficiency population, ensuring interpretive service is provided; serves and protect the DMC community adhering to policies/procedures and professional standards. - Educate patients about their rights as needed; adheres to Downstate Medical Center's Principles of Behavior. - Proficient in Microsoft Office (Outlook, Word, PowerPoint, and Excel); working with patient satisfaction data is a must. (DUTIES AND RESPONSIBILITIES ARE NOT LIMITED TO THE ABOVE POSITION DESCRIPTION) QUALIFICATIONS: - Working towards a Bachelor Degree is preferred but not necessary. - One (1) to two (2) years of experience. - Bilingual in Spanish, Haitian Creole is preferred. - Excellent verbal and written communication skills. Additional Info: *Please ensure you include the 5-digit Line Number and Job Title in the subject line and body of your email submission.Closing Date: Open Until Filled STATE UNIVERSITY OF NEW YORK IS AN EQUAL OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER
Internal Number: 53352
About SUNY Downstate Medical Center
SUNY Downstate's College of Medicine, Health Related Professions, Nursing and its School of Graduate Studies offer students a broad professional education that will prepare them for practice or careers in any location and community. This education provides exceptional opportunities for those students with a commitment to promoting health in urban communities and addressing the complex challenges of investigating and preventing diseases that confront clinicians, educators, and researchers in such an environment. This special aspect of Downstate's unique mission is reflected in the students it attracts and selects, the vast majority of whom are drawn from the New York City Metropolitan area. Many of these students are members of minority and cultural groups underrepresented in the health professions, and/or come from families of first-generation immigrants or from economically disadvantaged backgrounds.