Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
The Desktop Computing Administrator provides remote and onsite client computing services and support to the Georgetown University community. S/he works within a team structure designed to meet the specific needs of a targeted user community (defined both by proximity and affinity). As a service team member, the individual will be expected to provide a range of technical services including basic to advanced troubleshooting for client computing, software support, enterprise desktop management, mobile device support, networking, telecommunications, and video services. Working collaboratively with other technology providers to support the needs of the customer, the Desktop Computing Administrator has additional duties that include but are not limited to:
Responds, diagnoses, and resolves user reported desktop problems involving voice (telecommunications), video (digital and analogue), and computer (hardware station and peripherals, O/S configuration, standard client software applications, server access/rights and network connectivity).
Supports as appropriate specialized end-user software, operating systems, and connectivity needs.
Manages user access to server-based applications, shared drives, personnel drives and networked printers.
Coordinates with appropriate members of Network Computing Services and Information Systems to resolve complex network, core business application and server-based problems.
Coordinates hardware warranty support, consulting with vendors and manufactures as needed to resolve complex problems.
Delivers, installs, and updates new and existing desktop resources and services including voice and data connections, phone sets, video connections, computer workstations, software, local area network accounts and peripherals (such as printer, scanners, and modems).
Ensures that services delivered are done so in compliance with University standards and policies.
Documents, tracks, and reports work through updating the Peregrine system, weekly reports, and inventory databases, providing clear and timely information on steps taken to resolve problems and services delivered.
Clearly documents any specialized needs, skill sets or services provided to user communities with special needs.
Communicates support issues to Team Leader, in weekly group meetings and other avenues as appropriate.
Stays abreast of current and emerging technologies and services through professional organizations, training, industry publications and communication with peers.
Shares information with other TSS members and works collaboratively toward building a strong team structure.
College work or equivalent work experience
5 years' experience in an IT Help Desk and enterprise endpoint support environment
Strong problem solving, diagnostic skills, communication, and interpersonal skills
Strong working knowledge of Microsoft Windows (7 – current) and Apple OSX (10.10 - current)
Strong working knowledge of iOS and Android mobile operating systems and devices
Strong working knowledge of PC and Apple Hardware.
Good working knowledge of imaging technologies and virtual machines
Good working knowledge of Networking technologies to support desktop computing
Good working knowledge of client applications including email and MS Office Suite
Basic understanding of telecommunications and connectivity options
Demonstrated ability to stay current with advancing network technology
Experience in a higher education environment
Certification in a desktop operating system environment (Windows, Apple, UNIX)
Networking, security, with some internet/ telecommunications and audio-visual experience
Current Georgetown Employees:
If you currently work at Georgetown University, please exit this website and login to GMS ( gms.georgetown.edu ) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or email@example.com .
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website .
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation) , disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: JR06383
About Georgetown University
Established in 1789, Georgetown is the nation's oldest Catholic and Jesuit University. Georgetown is one of the world's leading academic and research institutions, offering a unique educational experience that prepares the next generation of global citizens to lead and make a difference in the world.