Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
The Interlibrary Loan (ILL)/Reserves Assistant is responsible for processing a wide variety information and resource requests including distribution of requests to appropriate locations across WU Libraries on Danforth and West campuses. Locate and utilize a wide variety of research materials held locally and by US and international universities, research facilities, and organizations outside of traditional publishing channels. Troubleshoot difficult requests and resolve citation discrepancies by using online catalogs and databases that require a wide knowledge of academic disciplines and familiarity with foreign language(s). Based on the unit demands, participate in document delivery, ILL Borrowing and Lending, requests for course reserves, local and MOBIUS INN-Reach holds.
PRIMARY DUTIES AND RESPONSIBILITIES:
Research and process a wide variety of information and resource requests, including interlibrary loan, document delivery, and reserves requests
Provide customer service and monitor standards for turnaround time and service quality; quickly resolve exceptions to ensure customer satisfaction and maintain service levels
Contribute to routine ILL/Reserves activities such as retrieval, document scanning, processing shipments of incoming and outgoing materials, streaming films, billing, managing copyright royalties, etc.
Contribute to Access activities at Olin and/or West Campus Libraries such as shifts at the Help Desk, check-in, sorting, shelving, shifting etc
Assist with department projects and perform other duties as assigned.
Bachelor’s degree or equivalent work experience required
Experience with integrated library systems and library software applications such as Innovative Interfaces, ILLiad, Ares, LibApps
Demonstrated commitment to providing excellent customer service
Strong research skills and familiarity with a wide range of academic disciplines and/or foreign language(s)
The Washington University Libraries is comprised of 12 libraries on the university’s Danforth, West, and Medical School Campuses. Reporting to the Vice Provost and University Librarian and in association with 3 campus partners, the libraries’ operate as a collaborative system in support of the research, teaching, and learning mission of the university. The Libraries’ house more than 3.6 million books, journals, and other print materials; 2.5 million microforms; 50,000 AV titles; and have access to more than 65,000 electronic journals and more than 1.8 million e-books. The libraries' 135 dedicated professional and support staff serve an increasingly diverse community and exemplify the libraries' commitment to meet the needs of faculty, staff and students for the present - and for years to come.
This position is full-time and works approximately 37.5 hours per week.
Department Name/Job Location:
This position is in the John M. Olin Library on the Danforth Campus.
-Retirement Savings Plan -22 vacation days -10 Paid Holidays -Sick Time -Tuition benefits for employee, spouse and dependent children -Free Metro Link/ Bus pass -Free Life Insurance -Health, Dental, Vision -Health Savings Accounts (HSA) -Long Term Disability Insurance -Flex Spending Plan -Other Benefits
Human Resources website (hr.wustl.edu)
The hiring range for this position is $15.99 - $19.99 per hour.
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.