UITS is seeking an individual to assist the Web Services Support team in supporting IU's central web services. Web Services Support provides email and phone support for users on IU Web services, including Webserve, Cascade Server, CAS, Duo integrations, and more.
Web Services Support consultants are the primary source of customer support for many users of the central web service, including both Webserve and Pages web servers. Consultant responsibilities include fully documenting their interactions with customers while answering inquiries and providing technical support and guidance for HTML, PHP, and CSS, as well as WordPress, the Cascade Server (WCMS) and the IU Web Framework. Consultants will work with both the customer and service owners and administrators to resolve issues and may answer questions about services including CAS and Shibboleth.
Consultants also provide support for web development applications such as SSH and FTP applications and are responsible for building and maintaining reference and training documentation in the Knowledge Base as well as other projects related to web support.
REQUIRED: Previous customer service experience, ability to effectively communicate and exchange information, and proven technical skills.
Able to work independently with minimal supervision and are self-motivated and work well with others. Demonstrate strong analytical skills, communicate complex ideas well, and troubleshoot effectively.
Note: The position is 20-25 hours weekly, between 8am-5pm, Monday-Friday.
A general knowledge of web programming languages and tools (HTML, PHP, SQL, SSH, SFTP, etc.); familiarity with Hannon-Hill's Cascade Server.
Salary Plan: HR
Salary Grade: HR
Department: VICE PRES INFORMATION TECHNLGY (UA-VPIT-IUBLA)
Internal Number: 73385
About Indiana University
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.