Working within the Office of Admissions and Financial Aid, this position works with current and prospective students in all programs offered by the Law School, including but not limited to JD, LLM, MLS and Dual Degree programs. The Assistant Director will advise and counsel prospective and current law school students on the availability of financial aid, the delivery process for receiving it, and the reconciliation processes required to ensure that financial aid funds are transferred to the student's account. They will review student applications, perform verification procedures, review/evaluate appeals, and intercede for students with participating departments at the Law School and on campus (Student Financial Services, Deans Office, Academic Student Affairs, and Coop and Career Development.)
Provide financial aid information to students, follow up as necessary and resolve customer problems. Exceed customer expectations, be professional, flexible, highly trained and empowered to make decisions to provide financial aid information and expedite problem resolution. Advise students and families regarding loan programs, financial aid processes and deadlines, billing information, etc. Follow-up on internal and external requests for information. Resolve financial aid documentation issues and recommend appropriate action for most effective aid programs. Provide tuition adjustment policy and resolution. Manages the Law School's Loan Deferral and Forgiveness Program. Supply application, award information and deadlines to LDF applicants. Maintain a level of exemplary customer service, through foresight, follow through and interpersonal skills. Provide supervision and training to work-study students, ensure appropriate office coverage and provide administrative support services to the Director of Financial Aid at the School of Law and the Office of Admissions and Financial Aid. Represent the Office at outreach events.
Must have bachelor's degree plus 3-5 years progressively responsible experience in financial aid or student financial services. Strong familiarity with financial aid rules and regulations. Extensive customer service experience. Must be strongly committed to customer service and be able to deal diplomatically and effectively with difficult customers. Empathetic professional who can assess needs, solve problems and prioritize heavy workload. High degree of discretion required in handling sensitive and confidential information. Strong familiarity with Microsoft Office software, Banner and PowerFaids desired.
Requisition Number: STFR005425
Internal Number: 61011
About Northeastern University
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.