Essential Functions: JOB PURPOSEServes as key leader for planning and oversight of all operational activities in the Office of Undergraduate Admissions. This includes responsibility for the technologies supporting the admissions and orientation processes. The position reports to the Senior Director for Undergraduate Admissions and serves as second in command with full decision making authority in the absence of the Senior Director.ESSENTIAL FUNCTIONSParticipate in strategic planning initiatives; document and manage operationalized processes; monitor and manage business outcomes. Serve on Undergraduate Admissions (UGA) leadership team.Serve as main technical advisor and subject matter expert for Undergraduate Admissions (UGA) technologies and processes. Liaison between UGA and C&IT in matters pertaining to UGA Web Application, Banner, Slate, Letter Generation, and special projects. Advise UGA management, offering recommendations for technical and procedural needs, such as process enhancements and UGA online application changes. Supervises the import of data from external sources (test score loads, Common Application) into Banner. Provide overall leadership and direction to staff. Set expectations & focus, assign duties, delegate responsibilities, evaluate activities, prepare performance appraisals & professional development plans. Provide coaching, mentoring and teaching. Manage the administrative process for assigned staff including hiring, promotions, terminations, disciplinary procedures, and salary adjustments. Provide ongoing performance feedback, goal setting, and development plans for staff. Plan for future staffing needs. Provide timely communications to staff.Develop and communicate a variety of detailed reports, analyses and informational pieces (including application processing, commitments and projections of yield) for internal and external groups for strategic-alignment and decision-making purposes. Determine data needs of customers, develop queries, and validate data, as well as identify and document business practices. Develop and oversee the annual creation and set-up of admissions applications including the integration of scholarship requirements. Work directly with university technical support and third party vendors to implement changes and/or new processes. Manage file review process utilizing quality assurance practices at each stage. Participate in audits of technical processes.Perform other related duties as assigned.
Qualifications: EDUCATIONBachelor's degree from an accredited college or university or an equivalent combination of education and/or experience, Master's degree in business administration or related field preferred.ExperienceMinimum 5 years of progressive experience in admissions, financial aid, or registration systems supports. Leadership-level experience in management practice, planning and operations; demonstrated experience in the development and implementation of programs, policies and procedures, especially technical set-up.Education and experience of the successful candidate for this position should reflect ability to thrive in a large, highly complex, and fast paced environment.KNOWLEDGE, SKILLS AND ABILITIESDemonstrated working knowledge of Financial Aid policies and business procedures/practices.Communications Skills: Interpersonal skills, resolving conflicts, promoting cooperation, administering contracts, and providing outstanding customer service. Ability to create written reports and deliver oral presentations, INTERPERSONAL SKILLS - Effective interpersonal and customer service skills. Ability to handle high-stress, high-pressure situations, in a collaborative and congenial manner. SUPERVISORY SKILLS - Ability to delegate work, set clear direction and manage workflow. Skill and experience in mentoring and coaching of personnel. Ability to train, develop, assess, and offer feedback to staff members. Skill in development of teamwork among staff members. ANALYTICAL SKILLS - Ability to compare, contrast and quality check work with a keen attention to detail. Strong analytical skills including: critical thinking and problem solving skills. Must be able to forecast resource needs and project processing deliverables. COMPUTER SKILLS - Proficient in the use of Banner; prior system set-up and testing required. Project Management/SMARTSHEETS, Salesforce, or other CRM systems. Statistical analysis including SPSS. Experience with database query and table design. ORGANIZATIONAL IMPROVEMENT SKILLS - Must possess skill in developing new policies and procedures, identifying methods to anticipate student needs, developing ways to address and implement changing regulations, and working on committees as well as with other University departments to improve services. WORKING CONDITIONSRequired to be on call 24 hours to troubleshoot and resolve technical and reporting issues as they arise. May be required to work nights and weekends.
Internal Number: 76_206669
About Wayne State University
Founded in 1868, Wayne State University is a nationally recognized metropolitan research institution offering more than 400 academic programs through 13 schools and colleges to nearly 32,000 students. Wayne State?s main campus in Midtown Detroit comprises 100 buildings over nearly 200 acres; its five extension centers offer higher education to people throughout Southeast Michigan. Wayne State is dedicated to preparing students to excel by combining the academic excellence of a major research university with the practical experience of an institution that by its history, location and diversity represents a microcosm of the world we live in. Reflecting its location and the excellent international reputation of its graduate schools, particularly in the sciences, Wayne State boasts the most diverse student body among Michigan?s public universities. Its students represent 49 U.S. states and more than 60 countries.