Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of WashU IT-Enterprise Applications. This position is for the Danforth Campus.
Under general supervision and technical guidance, the person in this position is responsible for design, implementation, and administration support for SaaS or On-Premise technology solutions. The administrator will be the primary point of contact for vendor escalations for products in their portfolio.� This particular position’s portfolio is focused on the university’s parking permit and citation management system, Cardinal (TicketTrak).� This program is used by the Parking and Transportation department to generate, sell and track parking permits for faculty, staff and students, as well as manage citations for the various CFU managed properties. The administrator must possess a broad range of analytical/technical skills and experience with enterprise-class services. The administrator will work with a team of technical staff within the Washington University IT organization and schools to ensure that WashU IT services stay aligned with University initiatives that include research, teaching, and administrative objectives.
PRIMARY DUTIES AND RESPONSIBILITIES:
Perform research, analyze technology, consult vendors, and apply best practices to design solutions by utilizing systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications. Typically related to existing system enhancements or new implementations of lesser scale.
Studies and develops a comprehensive understanding of assigned applications. Validate, test and implement new products/applications, modules/features within an application, application releases and services.
Provides consulting to end users on best practices. Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills.
Create and maintain documentation related to services, solutions and interfaces. Work with the performance support team to plan training, documentation, and communication for major projects or releases.
Provide technical and advisory leadership as required to complete objective and be the primary point of contact for vendor escalations for products in their portfolio.
Provide training and mentoring for other personnel.
Perform other duties as assigned.
Associates degree plus 3 years of related experience or equivalent combination of education and experience.
Bachelors degree plus 3 years of related experience or equivalent combination of education and experience
Experience working in higher education
Experience in enterprise-scale environments
Experience with systems analysis techniques and procedures and developing functional specifications
Experience administering or configuration large scale applications with a diverse set of users
Team Skills: Supports teammates at all times and in any way necessary to maintain a productive, energetic, efficient and dynamic WashU IT team. Communicates effectively and frequently both verbally and in writing with other members of the team. Collaborates with other teammates to provide assistance, and expertise, as well as to receive expert input and assistance from others delivering the best solution and experience for the customer.
Customer Service: Must possess an aptitude for patience, professionalism, tactfulness and empathy. Must be enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action. Must be able to quickly defuse stressful or anxious situations.�
High aptitude for learning new technologies
Ability to effectively communicate technical issues
Effective oral and written presentation skills
Ability to adjust to changes in priorities
Ability to work with minimal supervision with a high degree of accuracy
Ability to learn quickly and adapt to new circumstances
Good organizational skills
Must be flexible and willing to work extended hours as necessary and recognize the need to do so
Ability to adjust scheduled time
Must be able to exercise good judgment and demonstrate a proactive approach to problem solving
Applicant Special Instructions:
Office environment. Will need to be able to travel to on-campus and off-campus locations for meetings as needed. Will participate in on call rotations and will occasionally require working evenings and weekends.
The hiring range for this position is $63,586 - $82,701 annually.
Offers made for this position are contingent upon the successful completion of all required pre-employment screens, including a criminal background check, hair sample drug screen, and verification of required professional licenses, registrations, or certifications.
-Retirement Savings Plan -22 vacation days -10 Paid Holidays -Sick Time -Tuition benefits for employee, spouse and dependent children -Free Metro Link/ Bus pass -Free Life Insurance -Health, Dental, Vision -Health Savings Accounts (HSA) -Long Term Disability Insurance -Flex Spending Plan -Other Benefits
Human Resources website (hr.wustl.edu)
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.