Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Office of the Chief Information Officer - Capital Projects. This position is for the Danforth Campus.
Lead the establishment of an IT quality management (QM) strategy and methodology for the MyDay program and for the application management process at the university. Provide strategic and operational leadership on quality management processes.� Develop, train, and mentor staff to ensure that processes are executed in a manner that is repeatable. Incorporate industry tools and technology in to the QM practice to achieve higher maturity and scale. Continuously evaluate and improve quality management practices and processes to ensure that organization continues to improve and mature as desired and required.
PRIMARY DUTIES AND RESPONSIBILITIES:
QM Strategy & Leadership
Responsible for the development of an overall Quality Management and Assurance strategy for the MyDay program and Workday to support both current project efforts as well as create sustainable post go-live practices.
Lead the development of the strategy with other key resources from WashU IT and the MyDay program with a focus on maturity of the quality management capabilities and resources.
Accountable to the development and management of a quality management roadmap that clearly defines each of the key steps and milestones that need to be accomplished to in order ensure that the strategy is achieved.
Develop education and communicate strategy with leadership, application management teams and campus partners.
Manage and adapt strategy to ensure that the needs and goals adapt as the organization matures and new challenges arise.
Serve as the key expert in quality management practice for the organization.
Lead the development of a quality management and assurance methodology and best practices for: System testing, End to End testing, Performance testing, Vendor/SaaS Releases testing, data environment testing and other testing practices.
Lead and establish a Quality control (QC) methodology for Test planning, Test development, Test documentation, Automated Testing, Test repository management, etc.
Lead and establish Quality assurance (QA) methodology for Effort estimation & management, Test coverage, testing reports and metrics.� This should result in the development of an overall resource plan to perform QA during MyDay and post go-live.
Develop, establish and delivery training on QM best practices for project teams, testing resources, leadership, and other project stakeholders to ensure alignment of expectations and responsibilities.� This will ensure that those who develop testing and test will follow the methodology.
Define the roles and responsibilities for quality assurance with projects and in the organization.
Manage and monitor the methodology to ensure that it is adjusted where appropriate, over time, to continue to meet organizational demands and maturity.
QM Practice & Communication
Lead project and organizational team members in the development of testing plans, test cases, test scenarios, and actual testing execution based on the established methodology.
Perform QM effort planning to meet organizational demand by partnering with leadership, project managers, and others to evaluate needs.
Lead and direct project teams to update test plans, ensure accuracy and consistency, and foster an environment of continual process improvement.
Train and coach team members and other staff to ensure a common process for quality assurance and control, established and practiced across the organization.
Mentor and train QM analysts, subject matter experts and stakeholders on QM best practices.� Develop an onboarding and training plan to ensure that this is done consistently.
Develop project health reports based on established metrics to project teams and stakeholders.
Manage and monitor issues report from service delivery team that are escalated to vendors.
Regularly assess growth in demands for QM service.
Lead the evaluation and purchase of test case management and automation software tools to support more effective testing.
Evaluate and recommend leading QM technologies that are essential to maintain a highly mature QM practice.
Develop and implement standards for the maintenance of testing repositories for the department to ensure consistency.
Perform other duties as assigned.
Bachelor’s degree and 7 years equivalent experience in process development, business analysis, or quality assurance planning or protocols, or equivalent combination of education & experience.
Bachelor’s degree, certificate and 7 years equivalent experience in Quality Assurance.�
Team Skills: Supports teammates at all times and in any way necessary to maintain a productive, energetic, efficient and dynamic WashU IT team. Communicates effectively and frequently both verbally and in writing with other members of the team. Collaborates with other teammates to provide assistance and expertise as well as to receive expert input and assistance from others delivering the best solution and experience for the customer.
Must possess an aptitude for patience, professionalism, tactfulness and empathy. Must be enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action. Must be able to quickly defuse stressful or anxious situations.
Experience in expectation setting on process across a large and complex Information Technology organization.
Experience in QA and technical analysts in establishing standards for testing, change management, and a culture of continual process improvement.
Ability to influence people and processes at all levels of the organization.
Ability to interact cohesively in a collaborative and cross functional team environment.
Excellence in providing customer service and understanding customer expectations.
Excellent oral and written communications.
Ability to provide training individually or in a classroom setting.
Strong attention to detail.
Strong analytical aptitude.
Self-disciplined and self-motivated.
Applicant Special Instructions:
Typical cubicle workstation in an office environment
Ability to travel to on and off-campus locations
Ability to travel to on and off-site meetings
The hiring range for this position is $77,314 - $102,440 annually.
Offers made for this position are contingent upon the successful completion of all required pre-employment screens, including a criminal background check, hair sample drug screen, and verification of required professional licenses, registrations, or certifications.
-Retirement Savings Plan -22 vacation days -10 Paid Holidays -Sick Time -Tuition benefits for employee, spouse and dependent children -Free Metro Link/ Bus pass -Free Life Insurance -Health, Dental, Vision -Health Savings Accounts (HSA) -Long Term Disability Insurance -Flex Spending Plan -Other Benefits
Human Resources website (hr.wustl.edu)
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.