The Patient Relations Assistant is a first-line customer service representative for UK Healthcare.
Primary duties include: maintaining ideal patient flow, fluidity of patient care, registration, co-pays, multiple appointment scheduling, and increasing opportunities for excellent customer service with our patients and their support.
Other duties include: proficient patient registration, using electronic tools to ensure patient insurance eligibility, and ensuring the accuracy of patient registrations.
Appointment scheduling is a major job responsibility, and the Patient Relations Assistant will schedule and reappoint patients accurately according to scheduling protocol, schedule ancillary/diagnostic tests, as well as ensure timely and appropriate follow-up with patients or referring physicians on all appointment requests.
APM and SCM and experience with customer service, patient registration, patient scheduling, medical records, and insurance authorizations.
Position Time Status: Full-Time
Required Related Experience:
Required License/Registration/Certification :
More than four years related experience. and proven track record of providing exceptional customer service preferred.
University Community of Inclusion:
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.