This recruitment will be used to fill one full-time Enrollment Services Specialist position for Ecampus at Oregon State University (OSU).
OSU Ecampus is a fast-growing, innovative organization with a commitment to providing nationally ranked online degrees and programs that offer access to high-quality education. OSU Ecampus includes Oregon State Ecampus (online degrees), Ecampus OER (open educational resources) and the Ecampus Research Unit (which conducts original research).
The Enrollment Services Specialist is pivotal to the success of Ecampus programs as the incumbent represents Ecampus and Oregon State University as the first point of contact to prospective Ecampus students. The Enrollment Services Specialist must provide excellent customer service and quickly become knowledgeable about all Ecampus programs, services, and the OSU recruitment, admission, and enrollment regulations and processes in order to properly advise and recruit for Ecampus programs. Enrollment Services Specialists interacts with prospective students who have diverse backgrounds and who live in all 50 states and more than 50 countries.
This position advises on complex and detailed information on Ecampus academic programs and university policies and procedures. The Enrollment Services Specialist develops and maintains information and records that drive recruitment and enrollment initiatives. The incumbent coordinates information as needed by the Assistant Director of Enrollment Services, the Director of Marketing and the Executive Director of Market Development and Student Experience. Communication with students is primarily via phone, emails and other electronic means, but sometimes is face to face.
Oregon State University and OSU Ecampus maintain and enhance a collaborative and inclusive community that is dedicated to equity and equal opportunity. All employees of the division are responsible for ensuring that these commitments are achieved. This position directly contributes to those goals by providing a personal connection to OSU Ecampus for all prospective applicants and by collaborating with Ecampus team members and university partners to enhance the enrollment process for online and nontraditional learners.
Two years of technical or professional-level experience advising and/or instructing the public concerning specific programs or processes, monitoring programs, or performing participant reviews.
Two years of professional experience advising and/or instructing the public concerning specific programs or processes, including experience with individualized customer service and relationship- building.
Excellent written and verbal communications.
Exceptionally high accuracy level and attention to detail.
Ability to work independently, setting and meeting personal deadlines.
Ability to juggle multiple tasks simultaneously.
Problem-solving and decision-making skills.
Experience with word processing, email, spreadsheets and database systems.
Demonstrable commitment to promoting and enhancing diversity.
Experience participating in and/or leading teams.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 24 months.
The person in this position may be required to lift, carry, push and pull objects weighing up to 20 lbs.
Oregon State is a leading research university located in one of the safest, smartest, greenest small cities in the nation. Situated 90 miles south of Portland, and an hour from the Cascades or the Pacific Coast, Corvallis is the perfect home base for exploring Oregon?s natural wonders.Oregon State University has always been a place with a purpose ? making a positive difference in quality of life, natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality.Founded in 1868, Oregon State is the state?s Land Grant university and is one of only two universities in the U.S. to have Sea Grant, Space Grant and Sun Grant designations. Oregon State is also the only university in Oregon to hold both the Carnegie Foundation's top designation for research institutions and its prestigious Community Engagement classification.As Oregon?s leading public research university, with $261.7 million in external funding in the 2011 fiscal year, Oregon State?s impact reaches across the state and beyond. With 12 colleges, 15 Agricultural Experiment Stations, 35 county Extension offic...es, the Hatfield Marine Sciences Center in Newport and OSU-Cascades in Bend, Oregon State has a presence in every one of Oregon?s 36 counties, with a statewide economic footprint of $2.06 billion.Oregon State welcomes a diverse student body of over 26,000 students from across Oregon, all 50 states and more than 100 countries. They can choose from more than 200 undergraduate and more than 80 graduate degree programs, including over 30 degrees online offered through Oregon State Ecampus. Oregon State increasingly attracts high-achieving students, with nationally recognized programs in areas such as conservation biology, agricultural sciences, nuclear engineering, forestry, fisheries and wildlife management, community health, pharmacy and zoology.Oregon State also ranks high in sustainability, fourth among universities nationwide for using renewable energy and first in the Pac-12 Conference. And our students literally help power the university: 22 exercise machines at Oregon State University has always been a place with a purpose ? making a positive difference in quality of life, natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality. For more information visithttp://www.ohsu.edu/xd/about/index.cfm.The 400-acre main campus in Corvallis includes a Historic District, making Oregon State one of only a handful of U.S. university campuses listed on the National Register of Historic Places. The district includes such icons as Weatherford Hall, the Memorial Union and Benton Hall, the oldest building on the oldest building on campus.OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.