Loyola University Maryland is seeking a Client Services Technician to join our Technology Services department. The Client Services Technician performs on-site analysis, diagnosis, and resolution of complex personal technology problems for end-users, while recommending and implementing corrective solutions, including off-site repair for satellite campuses and remote users as needed. Utilize personal and professional skills to develop rapport with clients and liaise with Technology Services staff members on multiple Loyola campuses. Technicians will take responsibility of the incident and service requests and provide aid and assistance to remediate issues in a timely manner using the Loyola ITSM tool. They will make use of technology tools that aid in their support duties and understand established baselines for escalation of tier 2 or 3 incidents to the Engineers. They will report and update ticket status and close out work items as necessary. They will align business processes and goals to the IT Department and existing Loyola strategic plans and work with cross-functional groups and departments as their needs pertain to IT support. Provide level 2 resolutions of technology incidents as they arise from the college community. Resolve technical
Loyola University Maryland is a Jesuit, Catholic university committed to the educational and spiritual traditions of the Society of Jesus and to the ideals of liberal education and the development of the whole person. Accordingly, Loyola inspires students to learn, lead, and serve in a diverse and changing world. Loyola’s beautiful, historic Evergreen campus is located in Baltimore, and its graduate centers are in Timonium and Columbia. Loyola enrolls 4,000 undergraduate and 2,000 graduate students across the Sellinger School of Business and Management, the School of Education, and Loyola College of Arts and Sciences. Founded in 1852, Loyola is one of 28 Jesuit colleges and universities in the United States and the first to bear the name of Saint Ignatius Loyola, founder of the Society of Jesus.