This is a one (1) year contract appointment that may be extended or converted to career status based on the needs of the department.
UC San Diego Policy will not allow this position to receive work visa sponsorship.
UCSD Layoff from Career Appointment: Apply by 04/17/19 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 04/26/19. Eligible Special Selection clients should contact their Disability Counselor for assistance.
The University of California, San Diego, is ranked the 9th best public university in the nation by U.S. News and World Report. Information Technology Services (IT Services) delivers Enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO).
IT Services uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university.
The Process Management and Continuous Improvement (PMCI) group consists of the project and portfolio management, time and resource management, IT service management, communications and outreach consulting including program development, process optimization, continuous improvement, new services, and service portfolio.
Under the direction of the Director of PMCI, responsible for standardizing and implementing large aspects of the service improvement and process management functions. Responsibilities entail definition of standards and orchestration of people, processes, and products to define and deliver excellent IT services across the institution and continuously improve those services.
Provides a central framework within the organization to drive efficiency and effectiveness of service design and delivery by providing training, guidelines, techniques, and tools.
Manages the framework for the service catalog, service level commitment, process optimization, service level monitoring, metrics and reporting. Defines procedures and standards, trains and coaches the service and process management practitioners in the department.
This position will manage projects for the implementation and improvement of IT services and processes. This includes the design and development of processes for service strategy, service design, service transition, service operations and continuous improvement. Provides service assurance by comparing performance against commitments, quality of work, risk levels, and compliance.
Seeking candidate with hands-on experience producing easy to understand guidelines for good service management, teaching and mentoring others on these standards, creating reports and dashboards that measure service operations and improvement. Understanding of ITIL and Lean Six Sigma concepts are a plus.
Our employees enjoy competitive compensation packages and educational opportunities in a diverse, stimulating workforce. This position is eligible for full: 1) Health/Dental/Vision Insurance 2) Life Insurance 3) UC Retirement Plan4) Vacation/Holidays (15 vacation days & 13 paid holidays a year)
Employee must be available to work evenings and weekends.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.