1. Manages a client department's complete desktop computing environment. 2. Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs. 3. Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up-to-date. 4. Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements according to guidelines and interacting with vendors in the acquisition of computer products. 5. Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network. 6. Responds to emergency and routine calls that come in for computer assistance in support of core services such as email, scheduling and backup systems, as well as client department specific applications. Documents all reported problems. 7. Supports clients in the use of their desktop equipment by training users. 8. Works with others to ensure smooth integration of network and software products. 9. Analyzes, recommends, and implements work-group computing solutions to meet client department's needs. 10. Trains other support technicians. 11. Completes and documents technical projects such as the testing of hardware and software products. 12. May perform other duties as assigned.
Preferred Education: Advanced knowledge of Zendesk, JAMF, SCCM, Zoom, and Lenovo, Dell, and Apple hardware. Apple Certified Mac Technician (ACMT). Apple Certified iOS Technician (ACiT).
Preferred Education, Experience and Skills: Advanced knowledge of Zendesk, JAMF, SCCM, Zoom, and Lenovo, Dell, and Apple hardware. Apple Certified Mac Technician (ACMT). Apple Certified iOS Technician (ACiT).
Required Skill/ability 5: Advanced knowledge of: Windows, macOS, and iOS operating systems; Office365, Microsoft Office, and Managed Desktop Solutions.
Posting Position Title: IT Support Technician 2
Required Skill/ability 3: Demonstrated ability to consistently meet deadlines with high accuracy, attention to detail and follow through on all assigned work. Excellent problem solving and troubleshooting skills.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: IT Support Technician 2
Required Skill/ability 1: Commitment to customer service: Ability to listen carefully and understand needs and proactively respond to those needs in a professional and timely manner. Ability to handle many tasks simultaneously in a competent organized manner.
Required Skill/ability 4: Ability and willingness to learn new skills as necessary to meet the evolving technology needs of the school.
Required Skill/ability 2: Excellent communication skills. Ability to communicate to a diverse user community and with YLS IT team members with diplomacy and professionalism.
Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and a Associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of education and related experience.
Internal Number: 54726BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.