Job Requisition Number: 26729. Educational Technology Services directly improves and supports educational technology on the UC Berkeley campus through its implementations of technology in general assignment classrooms, implementation of a variety of learning systems including the campus’ learning management system, online course evaluations, and course capture, technology support for academic events and scholarly activities, video production and distribution, and services that support online collaboration.
This Streaming Media Coordinator position leads the service design, launch, and operations for what will be a new campus-wide video platform management service. The new service will offer tools and support to help instructors, students, and staff in collecting, managing, distributing and using time-based media (e.g., tutorials, lecture capture, animations, video art, vlogs, etc.). The position will also serve as an administrator for the platform and coordinate with other service platform teams around the integration of the platform tools. Identify and execute on creative, strategic and business opportunities across the UC, leveraging the video platform technology and tools, to achieve high impact results for new and existing UC partners. Key Responsibilities include:
I. Video Platform Service Lead •Service Lead for a new mission-critical campus-wide services •Serve as administrator and functional owner of the video management platform. •Coordinate integration with and serve as functionality liaison with other services, e.g., the learning management system (bCourses). •Identify and execute on creative, strategic and business opportunities across campus. •Leveraging the video platform technology and tools, achieve high impact results for new and existing partners •Participate with key stakeholders and governance groups to develop Campus-wide Video Asset Management service strategy. •Develop and communicate service roadmap. •Create/negotiate service and operating level agreements. •Identify and advocate for appropriate support resources needed to deliver service within established service levels. •Establish and maintain support model and service documentation (e.g., knowledge base, trainings/workshops, consultations, web-presence, etc.). •Define support processes, key performance indicators, and partnerships/contracts are in place to deliver the service within established service levels. •Coordinate with the Project Management Office (PMO) for service transition projects: rollout (operationalization), improvements, and decommissioning. •Monitor and report on critical success factors and key performance indicators of the service. •Manage service communications to stakeholders, constituents, and customers; and coordinate feedback from community regarding future directions. •Participate in incident/problem management. •Establish and document partnerships via MOU. •Ensure continuity of operations.
II. Video Platform Design Lead •Leads in cross-functional service design for individual and departmental users Develop and implement strategies to promote the service. •Adapt outreach and communications efforts to different audiences: instructors, students, staff. •Provide technical expertise in identifying, evaluating and developing complex systems and procedures. •Gather, analyze, prepare and summarize business and user needs, documenting requirements, and revising existing system logic difficulties as necessary. •Validate requirements against needs. •Apply business systems concepts to design details of complex automated systems. •Keep abreast of trends and development in the field. Present at professional conferences. Pursue relevant training and certification as part of a professional development plan.Knowledge and Skills: •Requires advanced knowledge of business analysis function. •Must have knowledge relating to the design of applications programs across the campus. •Requires knowledge of other related areas of IT. •Knowledge of department processes and procedures. •Requires advanced skills associated with programming design, modification and implementation. •Requires interpersonal and communications skills in order to work with both technical and non-technical personnel at various levels in the organization. •Has skills needed to develop conversion and system implementation plans. Education/Training: •Bachelor's degree in related area and/or equivalent experience/training Licenses or certifications: •ITIL Foundations preferred 100% FTE, 2-year contract appointment
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.