The Financial Aid Department at St. Catherine University seeks a fulltime Senior Financial Aid Counselor. This position advises students and families on application procedures, award program criteria, financial aid policy and regulations. The Financial Aid Office administers a total aid budget exceeding $95 million from federal, state, institutional, and private sources. The majority of the 5000 students enrolled in the College for Women, College for Adults, and Graduate College programs at St. Kate’s receive financial aid.
Responsibilities: Serve as awarding specialist to determine eligibility and to package new and returning students in all programs at the University including College for Women, College for Adults, and the Graduate College. Coordinate awarding priorities and work load with Associate Directors to balance peak cycles and activities to meet Financial Aid Office and Enrollment Division priorities. Use cross-functional knowledge to inform consistent procedures are developed and maintained across populations.
Counsel students and their parents concerning eligibility for federal, state, institutional, and private student financial aid programs. Interpret and explain financial aid regulations, resolve simple and complex problems, offer information about financial aid options. Ensure smooth and meaningful referral to other University offices when appropriate. Provide excellent customer service during walk-in visits, appointments, telephone, and e-mail inquiries.
Manage exception reporting to identify and resolve discrepancies from new or conflicting information, the V4 & V5 verification process, and the SAVE federal eligible non-citizenship process. Complete reporting on FAA Access to CPS Online federal site within established deadlines. Collaborate with technical analysts to identify and reconcile data discrepancies between the different departmental operating systems. Provide functional testing support for Banner and related systems. Oversee special projects, provide training and mentorship, and assist in report management and development.
Represent St. Kate’s and the Financial Aid Office on committees, at college fairs, and at various campus events. Prepare and deliver financial aid presentations. Assist with annual updates of financial aid application materials, and forms. Create new and revise forms with consistent design, accessibility, and data collections protocol and requirements. Provide front-desk coverage as necessary to ensure telephone and walk-in coverage. Other duties that become apparent or assigned.
Knowledge of federal, state, and institutional financial aid policies and regulations
Bachelor’s degree and 3 years of progressive financial aid experience or equivalent combination Education and Experience
Keen attention to detail and accuracy
Excellent oral and written communication skills
Dedication to providing excellent customer service to St. Catherine University community
Ability and desire to work as a team member and with people of all ages and diverse backgrounds
Ability to think creatively and analytically to resolve complex problems
Ability to analyze and interpret data and make independent decisions
Ability to follow through and resolve conflict
Ability to meet deadlines and process a high volume of work with great accuracy
Preference for prior BANNER experience
St. Catherine University seeks creative, adaptable employees who enjoy working in a university climate that promotes cultural diversity and multicultural understanding. Candidates of color are encouraged to apply. Consistent with the university’s commitment to women, diversity and social justice, preference will be given to candidates who manifest these themes in their experience.
To apply: Please go to the St. Catherine University employment site to electronically apply. Applicants may also visit the University Human Resources office, located in Derham Hall Room 8, to submit an electronic application. Three references and successful completion of a background check will be required for employment. For information, contact Riley Dahlheimer at email@example.com. Review of applications will begin 04/15/2019 and will continue until the position is filled.
Our university is a proud member of the Upper Midwest HERC and is committed to recruiting and retaining outstanding and diverse faculty and staff and assisting dual career couples. For more information and to find other higher education jobs in the Upper Midwest region, visit the HERC website.
Internal Number: 20190014-STAFF
About St. Catherine University
St. Catherine University in St. Paul/Minneapolis, Minnesota, is a comprehensive Catholic university and home to one of the nation’s largest colleges for women, with associate and graduate programs for both women and men. Founded by the Sisters of St. Joseph of Carondelet in 1905, the University integrates liberal arts and professional education within the Catholic traditions of intellectual inquiry and social teaching. Committed to excellence and opportunity, St. Catherine enrolls nearly 5,000 students in certificate, associate, baccalaureate, master’s and doctoral programs in traditional day and evening/weekend/online formats.