The Gift and Biographic Records Specialist utilizes The Advancement System (TAS) database to maintain accurate and up-to-date information on all constituents, including both biographical information and charitable donations made to The Ohio State University. Ensures compliance with all IRS, PCI and University regulations regarding charitable giving. Frequently handles sensitive financial documents/information and must operate with the utmost confidentiality as such. Interacts with a wide variety of internal and external audiences including alumni, donors, friends of The Ohio State University and staff regarding gift and biographical information. Assesses, researches and resolves inquires and concerns directed at the office and uses substantial judgment and independent decision-making authority to provide excellent customer service.
The Gift & Bio Records Specialist is expected to: demonstrate accuracy and thoroughness; be a self-starter with strong sense of discipline, problem-solving ability, sound judgment and follow-through; have the ability to read, analyze and interpret information; be adept at adhering to critical policies, procedures and quality controls in relation to gift and biographic data; have strong interpersonal (oral and written) and organizational skills; be comfortable working with a computer, scanners, database and other related hardware/software; and have experience with Microsoft Office Suite. All members of Advancement are part of creating an inclusive culture that inspires an exceptionally diverse and talented team and are measured on their adherence to the following core competencies: leadership, continuous improvement, teamwork and collaboration, and communication/interpersonal effectiveness.
One year of experience (1000 hours of course work or training) in customer service or communications, including analyzing and interpreting information; six months of experience (600 hours of training) in operation of computer and related peripheral equipment; three months of experience (300 hours of course work) in information research and analysis.
Strategic focus to improve and promote quality and efficiency; Technical aptitude toward data quality and management; Experience researching, analyzing, and interpreting complex information. Experience and/or training in customer service or communications.
Target Salary: $16.35 - $18.75 Hourly
Job Category: Civil Service
Job Appointment (FTE%):
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, and protected veteran status.
The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Center, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.