Identifies, analyzes, and addresses problems using a wide range of analysis and solution strategies. Designs, plans, and develops or coordinates the development of client computing needs with a strong emphasis on Apple and Windows products. Utilizes software tools such as JAMF Casper and Microsoft SCCM to manage and implement patches, updates, software installations and comply with University security requirements. Advanced operating systems (OSX and Windows) and application troubleshooting, detailed understanding of networking in OS X, the ability to diagnose and troubleshoot peripherals, and integration with other business and enterprise systems. Maintains the maintenance of systems. Monitors system performance; anticipates needs and upgrades. Collaborates with Infrastructure and Applications Team, Administration and Faculty to design and implement new concepts and ideas. Will also be responsible for Tier 2 level support of the Service Desk including troubleshooting of Windows and OSX systems. Some evening and weekend hours may be required for event support.
Bachelor’s Degree in computer and information science or an equivalent degree and experience; strong communications skills both oral and written; experience in a multi-platform environment, excellent working knowledge of Windows and Mac OS. Maintain system images for PC and Mac. Ability to lift 25 lbs. and climb ladders when necessary; exposure to animal dander.
Experience with JAMF Casper, Microsoft SCCM, Microsoft WSUS, Dell DPPE, Symantec Anti-Virus, A+ Certification, ITIL Foundations, Develop System Imaging, Apple Certifications, Microsoft Certifications.
Target Salary: $20.19 - $21.63 Hourly
Job Category: Information Technology (IT)
Job Appointment (FTE%):
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, and protected veteran status.
The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Center, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.