LU Strong Service Coordinator, Qatar Harvey Fund 443347
Position Type: Staff
Position Number: 443347
Department: LU Strong Program
Job Summary/Basic Function: Job Summary: The Service Coordinator for the Qatar Harvey Fund LU Strong Center and Scholarship Program is a liaison between students overcoming the aftermath of Hurricane Harvey and resources needed for successful academic progression. The Qatar Harvey Fund LU Strong Program addresses the needs of the most vulnerable undergraduate and graduate students, managing significant risk and requiring impeccable judgement. The Service Coordinator, as part of a team, works in close collaboration with undergraduate and graduate student support services, mental health clinicians, health care providers, financial aid and other support resources on and off campus. The Qatar Harvey Fund LU Strong Center and Scholarship Program has primary responsibility for ensuring that information flows across support resources so that response to students in need is proactive and ideally preventative. The Qatar Harvey Fund LU Strong Center and Scholarship team facilitates services to assist students recovering from the aftermath of Hurricane Harvey. Students may need assistance in the recovery processes to address financial, emotional. academic or daily life challenges. The Service Coordinator provides wellbeing checks, manages student cases including treatment plan development, following through, case closure, collaborates with stakeholders to ensure that students are receiving timely services from campus/community resources, and follow up.
Characteristic of Duties: Perform all functions related to Qatar Harvey Fund LU Strong Center and Scholarship Program, Including:
Facilitating wellbeing checks on campus and coordinating with local resources for off campus wellbeing checks.
Formulating care plans in collaborations with stakeholders.
Contacting and collaborating with other University departments to expedite problem solving and resolution.
Providing referrals to support services within the University as well as community agencies.
Keeping track of open cases to support follow through with recommendations.
Maintaining accurate and up-to-date case records and prepare reports.
Assisting students with needs including, but not limited to, crisis intervention, referral to community resources, and access to mental health care including hospitalization.
Supporting students in transition due to hospitalization, academic and/or medical leaves and returns.
Working with parents, as necessary, to mobilize parental support for the student's needs.
Leading case conferences on particularly vulnerable students to promote collaboration and coordination.
Other responsibilities as assigned by the Special Assistant to the Vice Provost.
Supervision Received: Supervision is received from the Special Assistant to the Vice Provost
Supervision Exercised: N/A
Minimum Qualifications: Qualifications and Education: Bachelors degree preferably in social work, or related field plus at least three years of experience in higher education or closely related setting with a demonstrated knowledge of case management systems; experience responding to crisis situations: impeccable judgement and experience managing risk; success in compiling and communicating highly confidential information; must be reliable and able to work independently; must have a high level of organizational, time management. and interpersonal skins; must be flexible and adaptable; ability to take initiative, plan, develop, organize and follow through on projects and plans while working in a high pressure, dynamic environment; experience working with diverse populations; familiarity with mental health terminology, including diagnostic categories and treatments; knowledge and understanding of student privacy and medical privacy guidelines and regulations; ability to work within a comprehensive student support database and reporting system.
Security Sensitive Statement: This position is security-sensitive and thereby subject to the provisions of the Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information.
Lamar University is an affirmative action/equal opportunity employer. It is the policy of Lamar University not to discriminate on the basis of non-relevant criteria including, but not limited to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or veteran status in its educational programs, activities, admissions or employment practices.
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Home to more than 14,000 students, Lamar University is one of the fastest growing universities in Texas and is a member of The Texas State University System. LU offers more than 100 programs of study leading to bachelor’s, master’s and doctoral degrees. The 270-acre campus in Beaumont is about 90 miles east of Houston and about 25 miles west of Louisiana