As a senior professional in UITS Executive IT Support, provides expert technical support services, consulting and systems analysis to Indiana University Executive offices in the form of direct consulting, computing advising, skills instruction and course development, or documentation development and delivery. Participate in the development and delivery of a comprehensive program of support services that assist and enhance partnerships and services beneficial to the IU executive community. Recommend appropriate initiatives, strategies and solutions. Competent to consult, train, or document IU computing systems, applications, and information technology services as used in teaching, learning, research, and administration. Works independently with very little supervision developing plans and delivering services to provide high levels of technical support 24×7×365.
Provide expert technical consulting, advising, and systems analysis services in support of the Executive offices' use of Microsoft and Apple systems (server/client), Microsoft Active Directory Services, UITS email and messaging services, mobile technology, audio/visual systems, and system management/security tools. Recommend appropriate initiatives, strategies and solutions. Participate in the development and delivery of a comprehensive program of support services that assist and enhance partnerships and services beneficial to the IU executive community. Utilizing system analysis techniques and procedures, participate in the evaluation, recommendation and support of new technologies, services and system management tools. Assist in the planning, implementation, support and communication of new UITS services and security requirements. Design, develop, document, and promote computing guidelines, standards and best practices. Assist in project planning, formulating objectives, preparing proposals, and conducting feasibility and technology studies. Act as technical resource for UITS management and staff and provides technical and professional leadership for other support and appointed staff.
REQUIRED: Bachelor's degree and two years of experience in providing high level technical computing support to users via direct consultation, development and delivery of computing education, and writing user documentation.
Combinations of related education and experience may be considered.
Experience supporting recent Microsoft Windows and Macintosh client OSes. Experience with Windows Active Directory, Exchange, common email clients. Sound understanding of network fundamentals (LAN/WAN and Internet), Internet messaging protocols (telnet, ssh, SSL, SMTP, IMAP, POP, MAPI), and understanding and application of existing industry best practices in regard to IT security. Knowledge and skill in recent Microsoft Office Suites (word processors, spreadsheets, presentations, publishing, and databases). Excellent interpersonal skills and a customer service orientation. Ability to effectively communicate and exchange information with a wide variety of individuals. Experience in the development and delivery of technical documents. Committed to keeping abreast of technology, willingness and ability to learn quickly. Ability to work under pressure on a number of different projects simultaneously; high commitment to team approach.
Microsoft and/or Apple server experience.
Salary Plan: PAE
Salary Grade: 2IT
Department: VICE PRES INFORMATION TECHNLGY (UA-VPIT-IUBLA)
Internal Number: 73316
About Indiana University
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.