The Patient Relations Assistant is a first-line customer service representative for the Head, Neck and Respiratory Clinic within our Oncology service line.
This position will be responsible for respectfully acknowledging, greeting patients, and answering phones according to established guidelines.
Other duties include: proactively identify opportunities to provide a positive patient experience by anticipating patients' needs (eg. provide directions/way finding), monitor wait times for individual patients, use appropriate communication techniques such as
Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.