Under the direction of the Assistant Director and Active Collections Supervisor, the Patient Financial Services Representative for Collections is responsible for the collection and resolution of inpatient and outpatient accounts from governmental, commercial, and/or managed care payers.
The Representative is expected to be familiar with hospital and departmental policies and procedures and have the ability to utilize all resources within the hospital and department to accomplish assigned job duties. This position will provide customer service to patients and families to help ensure UKHC collects sufficient cash necessary to support healthcare operations via outbound and inbound patient calls. The PFS Representative will also participate in unit and enterprise activities to improve efficiency, quality, safety, and patient satisfaction.
The ideal candidate will be customer service-oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; have obtained Microsoft Office (including Outlook, PowerPoint, Word, and Excel) proficiency; possess excellent communication skills (both written and verbal), have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.
Position Time Status: Full-Time
Required Related Experience:
Required License/Registration/Certification :
Associate degree, third-party insurance claims follow-up/collections experience, and medical office and/or clerical work experience preferred; previous experience working with patient accounts and HIPAA regulations highly preferred.
University Community of Inclusion:
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.