TheBusiness Analyst is an integral part of the Student FinancialServices team at Vanderbilt University. By partnering with the StudentFinancial Services Management Team, this position ensures that all requiredoffice procedures and functions including but not limited to invoice andpayment processing, receipting, accounts receivable, student refund processingand account consultation are handled in an appropriate and timely manner. TheStudent Financials Analyst exhibits strong analytical skills and providesdirect insight into collectability patterns, process improvements, anddemonstrates a thorough understanding of the systems support and reportingrequired for Student Financial Services.
As amember of the Student Financial Services team, the Business Analystfacilitates and maintains strong, collaborative relationships with Vanderbilt'sfaculty, staff, and student population, and identifies additional ways to be ofservice, while ensuring complete customer satisfaction. This individual mustmaintain a high level of professionalism and responsibility, and be capable ofacting independently in decision making and problem solving.
The Officeof Student Financial Services is the centralized billing and collection pointfor student accounts and institutional and federally required student loans. The primary function of the office is to issue bills, receive paymentsand provide information to help understand all aspects of a Vanderbilt studentaccount and/or student loan.
Duties and responsibilities
Provides complete support for the operations of Student Financial Services at Vanderbilt University. Responsibilities include, but are not limited to Accounts Receivables (including 3rd Party), system setup and maintenance, charge and credit application, account analysis and adjustment, monthly billing, refund distribution and customer service functions.
Monitors and maintains front line operations for Student Financial Services. Exhibits a strong understanding of office policies and procedures, and has the ability to independently answer questions and solve problems autonomously in a quick and efficient manner with little to no oversight.
Serves as an advocate and advisor to our student and parent population by communicating and helping them understand their rights and responsibilities regarding their financial obligations to the university.
Produces and provides student account research and analysis as needed. Fosters the ability to analyze large and complex sets of data related to both student accounts and student loans. Can summarize data efficiently and present in an organized and thoughtful manner for executive level review.
Assists with the acceptance and posting of student account payments in accordance with office policy and procedures. Ensures student account posting information is accurate and demonstrates attention to detail.
Develops outreach methods, communications and payment options in order to help our students attain successful completion of all financial obligations to the institution.
Assists with the monitoring and maintenance of aging receivables by tracking appropriate accounts and working with payers through delays in payments, conflicts and other areas of concern.
Assists with collection processes by assisting with follow up of accounts prior to, during and after graduation or withdrawal from the university.
Assists with the distribution and explanation of federally required forms reporting student qualified tuition and related expenses while exhibiting a strong understanding of each party's responsibilities and reporting requirements surrounding the IRS Form 1098-T.
Exhibits a thorough understanding of Financial Aid policies and procedures. Ensures strong collaborative efforts between Student Financial Services and the Financial Aid Office.
Collaborate, coordinate and communicate with other university departments to ensure knowledge and information transfer in order to create a better quality of service for students and customers.
Assists in ensuring compliance with federal and state regulations as well as institutional and departmental policies.
Performs and participates in various campus activities such as PreVU days, First Year Move in, Class Orientations and Black and Gold Days Resource Fairs.
Complete special projects and other duties as assigned.
Ensures the privacy of all Vanderbilt Students by understanding and exhibiting a strong understanding of the Family Education Rights and Privacy Act (FERPA).
Assists with developing and documenting business procedures to maintain and strengthen internal controls. Participates regularly in process improvement initiatives under indirect supervision and oversight.
Applies critical thinking as needed within the scope of responsibilities, research issues/questions related to Student Financials, and communicate information to management in a timely and effective manner.
Proficient with Microsoft Office Suite programs.
Ability to work collaboratively with all levels of staff and departments to maximize performance, creativity, problem solving, and results.
Embraces cross-training and exhibits eagerness to learn all functions and duties assigned to Student Financials and related Enrollment Management areas in order to back up other positions and areas as needed.
Ability to exercise sound judgment and effectively handle multiple projects simultaneously in a deadline driven environment.
Strong verbal, written communication and interpersonal skills.
Proven ability to excel in fast-paced, changing, and challenging environments.
Profile ofan Ideal Candidate
A Bachelor's degree or 5 years' experience in Student Financials from an accredited institution of higher education is necessary
At least three years in a billing and payment services related field is necessary.
Experience in a higher education/student account related field is preferred.
Skill in intermediate Excel and Word applications is necessary.
Time management skills and the ability to work well in a team environment is necessary.
Proven detail-oriented work style in collaboration with effective written and verbal communication skills is necessary.
Ability to build and maintain effective working relationships with a range of people, understanding their needs and goals is necessary.
Ability to work co-operatively with others as part of a team, as opposed to working separately or competitively, is necessary.
Openness to change, adaptability, and the ability to work effectively in a variety of situations, with individuals or groups is necessary.
Ability to understand and appreciate different and opposing perspectives on an issue isnecessary.
Strong interpersonal skills and the ability to develop and maintain relationships with key stakeholders is necessary
VanderbiltUniversity, located in Nashville, Tennessee, is a top-15 private researchuniversity offering a full range of undergraduate, graduate and professionaldegrees. Vanderbilt is situated on a 330-acre campus near the thriving citycenter, serving more than 12,000 students and employing almost 7,000 facultyand staff. The university's students, staff, and faculty frequently citeNashville and the surrounding area as one of the many perks of being a part ofthe Vanderbilt community. Vanderbilt University is a place where your expertisewill be valued, your knowledge expanded, and your abilities challenged. It is aplace where your diversity is sought and celebrated. Vanderbilt was recentlynamed as one of ‘America's Best Large Employers’ and the top employer inTennessee and the Nashville metropolitan area in 2018 (Forbes).
Commitmentto Equity, Diversity and Inclusion
Vanderbilt University is committed to achieving thegoal of a diverse and inclusive academic community of faculty, staff, andstudents. We seek individuals who are committed to this goal and our campusvalues.
Qualifications – External
Vanderbilt University is an equal opportunity, affirmativeaction employer. Women, minorities, people with disabilities and protectedveterans are encouraged to apply
Internal Number: 1900205
About Vanderbilt University
Vanderbilt University is a center for scholarly research, informed and creative teaching, and service to the community and society at large. Vanderbilt will uphold the highest standards and be a leader in the quest for new knowledge through scholarship, the dissemination of knowledge through teaching and outreach, and the creative experimentation of ideas and concepts. In pursuit of these goals, Vanderbilt values most highly intellectual freedom that supports open inquiry, equality, compassion, and excellence in all endeavors.