The West Virginia University Department of Orthopaedics is seeking applications for a temporary Secretary. This position is responsible for ensuring efficient and complete collection of patient and clinician reported health outcomes. Accurate and complete patient reported outcomes provides quality data for analysis and publication and generates information that can be used to improve patient care.
In order to be successful in this position, the ideal candidate will:
Assist patient in accessing and completing online surveys during their clinic visit.
Communicate to patients the option to take a survey from home and teach them how to accomplish that goal.
Ensure outcomes are completed and maintain patient flow throughout the clinic.
Schedule surveys using the web based survey system and EPIC, the electronic health records system.
Provide basic troubleshooting and maintenance for Android tablets and readily communicate issues as identified.
Enter clinical observation data as per clinician report.
Maintain patient lists with a proficient use of MS Excel.
Organize study-related documents.
Length of Assignment: Approximately 3 months
Pay Grade: 8
High school diploma
One (1) year of administrative experience in a medical or clinical setting;
Or an equivalent combination of education and experience.
Ability to use and perform basic troubleshooting for tablet computers.
Ability to assist patients who may be unfamiliar with using tablets.
Ability to work with a variety of personalities including patients, providers and staff.
Basic computer skills and level of comfort navigating web-based tools.
Excellent communication and organizational skills.
Working knowledge of HIPAA compliance.
Knowledge of office methods, procedures, practices, and protocols.
Knowledge of medical terminology.
Knowledge of principles and processes for providing customer and personal services.
Skilled in processing information, including compiling coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Good attention to detail.
Good customer service skills.
Ability to type with speed and accuracy.
Ability to operate standard office equipment such as copiers and FAX machines.
About WVU At West Virginia University, we pride ourselves on a tireless endeavor for achievement. We are home to some of the most passionate, innovative minds in the country who push their limits for the sake of progress, constantly moving the world forward. Our students, faculty and staff make this institution one of the best out there, and we are proud to stand as one voice, one university, one WVU. Find out more about your opportunities as a Mountaineer at http://hr.wvu.edu/.
West Virginia University is an Equal Opportunity/Affirmative Action Employer and the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff and students, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans.
Job Posting: Apr 12, 2019
Posting Classification: Temporary
Exemption Status: Non-Exempt
Benefits Eligible: No
Internal Number: 171202
About West Virginia University
West Virginia University, founded in 1867, has a long and rich history as a public, land-grant institution. WVU encourages scholarship and offers high-quality academic programs while serving the state of West Virginia and the nation. WVU statewide includes campuses in Beckley, Charleston, Keyser, Martinsburg and Morgantown – which has been ranked as a #1 Small City in America. WVU is an R1 Doctoral Research University (Highest Research Activity), one of only 115 nationwide. WVU offers 212 degrees throughout the 14 colleges and schools. Areas of specialty include STEM education, healthcare in Appalachia, shale gas utilization, radio astronomy and forensics. WVU researchers have helped confirm the existence of gravitational waves and uncovered diesel vehicle emissions discrepancies. Statewide, there are over 31,000 graduate and undergraduate students along with 190,000 alumni worldwide. WVU is reinventing West Virginia’s future by strengthening education, healthcare and broad-based prosperity.