Job Requisition Number: 26706. UC Berkeley's School of Optometry is internationally recognized for its excellence in patient care as well as its leadership in vision research. The School offers several clinics that provide comprehensive eye care to members of the Berkeley campus and the local community. More than 80,000 patients visit each year. Learn more at http://www.caleyecare.org/
Patient Appointment Activities: •Courteously answer incoming phone lines and screen, route, take messages or respond as appropriate. •Triage patient to determine which clinic fits the patient care needs; request assistance from more experienced staff if in doubt. •Schedule patient appointments on the computerized scheduling system according to patient, clinician or doctor request, following all correct procedures and entering all necessary information accurately. •Communicate last-minute patient schedule changes to Clinics, providers or other staff as indicated. •Accurately update patient demographics in computer database. •Obtain and accurately enter patient insurance information as needed; following correct procedures for updating of insurance records on computer database and filing of authorizations or other paperwork to ensure correct processing of patient billing. •Obtain insurance eligibility and authorizations as needed and communicate lapses of coverage to patients at time of appointing. •Schedule patient follow-up visits as requested by provider(s). Patient Reception Activities: •Check-in arriving patients & accurately update computerized records providing excellent customer service. •Advise patient about parking and/or provide permits. •Provide patient with necessary paperwork and forms. •Direct patient to the correct Clinic location for appointment. •Respond to patient inquiries or direct patient to appropriate staff for answers. •Access patient database to answer queries about materials or services in process. •Liaison with outside transportation vendor(s), as needed.
Clinic Operations Activities: •If assigned, handle opening/setup/closing of clinic, following all guidelines. •Remain logged in to the phone system the maximum time possible; make every attempt to take calls when the “busy” bell signal indicates patients have been on hold longer than acceptable. •As assigned, assist patients with contact lens ordering. •Provide cashiering support (collect & process payments) as needed, following all proscribed guidelines. •As assigned, settle credit card machines and transfer all receipts according to defined procedures. •Balance previous day’s receipts with reports from patient database following prescribed procedures. •Run computerized reports of patient or schedule activity for Clinic Administration, as needed. •Maintain workspace and Patient Services area in a neat and orderly manner. •Restock necessary supplies in Patient Services area & alert Clinic Administration of needed supplies. •Coordinate breaks and lunch with other staff members to ensure optimal desk coverage. •Have a working knowledge of and be able to assist with records room procedures as needed. •Understand and adhere to HIPAA regulations. •As assigned, set up to call patients for Contact Lens or Spectacle order notification and file contact lenses and spectacles for pick-up as is appropriate. •Assist patients with pickup/dispense of contact lenses, spectacles or other eye care products. •Process patient orders for contact lenses, following Clinic procedures. •Process patient orders for low vision devices following Clinic procedures Follow up with insurance companies when discrepancies or issues concerning patient coverage arise. •Process records requests (patients and providers. •Assist with surgery day administrative tasks as assigned. (Only Selected Staff)
Skills Development and Training: •Take part in any training offered to further knowledge of the Clinic procedures/policies.•Knowledge of basic computer and database entry •Exemplary customer service •Proper courtesy and efficiency on the telephone •Familiar with HIPAA (patient privacy) regulations. Employment is contingent upon successful completion of Tuberculosis screening at the date of hire and annually thereafter and participation in flu shot program.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.