The Student Services Assistant - Financial Aid is responsible for providing prompt, courteous and accurate customer service to students and parents at any of the AACC campuses. The Student Services Assistant collects and screens paperwork for completion prior to delivery to the appropriate office staff member for review and processing. This position provides general clerical support to the Financial Aid Office.
Under the direct supervison of the Assistant Director of Financial Aid, the Student Services Assistant maintains a working knowledge of office and college procedures in order to deliver customer service support to students and parents at the counter or by phone, as directed. Assist students with completion of the Free Application for Federal Student Aid (FAFSA). Refer students and parents to other office staff members or campus offices, as appropriate, to ensure a high level of service. Provide and collect forms and paperwork needed to process student eligibility.
Provide general clerical support, including scanning of paperwork to ImageNow, mail sorting, data entry, proofreading, answering general financial aid emails, tracking and ordering supplies, and assisting with various tasks associated with financial aid programs.
Other duties as assigned.
High School Diploma or GED required.
A minimum of one (1) year of relevant customer service/office experience and the ability to tactfully deal with a diverse population of students and parents.
Effective interpersonal and verbal skills.
Ability to maintain confidentiality of sensitive information.
Ability to work a flexible schedule, including evenings and weekends, to meet the needs of the office.
Experience with Colleague and ImageNow.
At least one year of experience working in a Financial Aid Office or in a related Enrollment Services capacity at a regionally accredited Post-Secondary Educational Institution
Familiar with the Federal Student Aid (FSA) application process, understanding of the eligibility criteria for FSA, State, and Institutional forms of Financial Aid
Anne Arundel Community College is an Equal Opportunity Employer.
About Anne Arundel Community College
With learning as its central mission, Anne Arundel Community College has responded to the needs of a diverse community for more than 50 years by offering high quality, affordable and accessible learning opportunities. The college’s nationally recognized and award-winning programs have helped its more than 51,000 students annually achieve their academic, professional and personal goals. AACC is a fully accredited, public, two-year institution offering credit programs leading to an associate degree, certificate or a letter of recognition. Students may prepare to transfer to a four-year institution or prepare for an immediate career. AACC also offers extensive lifelong learning opportunities and noncredit, continuing education to those seeking career training or retraining, working to boost basic skills or pursuing new areas of interest. In addition to its main campus in Arnold, Md., the college has degree centers at Arundel Mills, Glen Burnie and at centers and schools around the county. In 2012, the college opened the 30,000-square-foot Center for Cyber and Professional Training in Hanover, which houses 13 specialized labs, a testing center and faculty support space. Located in Anne... Arundel County near historic Annapolis - home to the U.S. Naval Academy – AACC is conveniently located just minutes from Baltimore/Washington International Thurgood Marshall Airport and downtown Baltimore. To learn more, visit www.aacc.edu.