The IU Health Center has an opening for a part-time IT Support Assistant. This is an entry level IT position offering excellent resume building experience and training in a fast-paced health IT environment. Inter-departmental promotion paths exist for the right candidate.
Under the direction of the IT Support Service Manager, provide internal and customer facing IT operations support services as required within the IU Health Center's environment. Environment consists of 250 plus workstations, tablets and laptops running Microsoft Windows 7/10, and IOS. The build includes Office 2013/2016 suite, along with numerous custom health system applications.
Main functions will include assisting with deployment of new hardware and Windows 10 builds as well as fielding phone requests for IT support. Log all written/verbal IT support requests into the IT ticket tracking system while ensuring all resolutions are fully documented according to department guidelines.
Will take instruction from and receive one-on-one training by senior IT support staff.
Hours will typically be no more than 15 hours per week, not to exceed 20 hours per week.
Pay rate of $10 – $12.50 per hour, depending on prior experience and demonstrated skill sets.
Computer programming track-specific students will NOT be considered.
REQUIRED: High school diploma or GED and experience in a customer service oriented position.
Exceptional customer service, documentation, and organization skills. Reasonable proficiency in both Windows 7, Windows 10, Microsoft Office Suite applications to include Microsoft Outlook. Typing rate of at least 35 words per minute.
Associate's Degree or current student in computer information systems degree track. Technical helpdesk experience.
Salary Plan: HR
Salary Grade: HR
Department: IU HEALTH CENTER (BA-IUHC-IUBLA)
Internal Number: 73231
About Indiana University
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.