The Student Services Specialist position is responsible for providing a wide range of duties for the Department of Public Policy. The position serves as the UNC Public Policy registrar, academic advisor, course scheduling officer, and interpreter of policies and procedures relating to students including admissions, advising, assessment and testing, course credit, major requirements, career services, student funding, commencement, new student orientation, and course registration. In an administrative capacity, this position facilitates events, coordinates newsletter and website maintenance, assists faculty, and supports general operational functions. This is an exciting opportunity for someone with strong administrative skills to work closely with UNC Public Policy students and faculty. Associated tasks include:
Communicates degree requirements, deadlines, services, course schedules, departmental policies, available services, and other relevant topics to graduate and undergraduate students
Tracks funding and awards to students from various sources including university and departmental awards, teaching and research assistantships
Facilitates registration and late registration processes, cancellations, drop/add issues, and other related functions
Advises students on course credit transfers, course selection, and strengthening credentials
Works closely with the Directors of Undergraduate and Graduate Studies, to develop departmental class schedules, teaching assignments and coordinates classroom assignments
Generates and compiles data for admissions, enrollment, student progress, graduation, and degree reporting
Utilizes student information systems to monitor and assist students with timely academic progress, exploration of various academic options, and course selection and registration
Works closely with the Director of Graduate Admissions to establish and execute admissions and registration processes and evaluates for areas of improvement
Provides special events planning, scheduling and coordination of student and faculty meetings, events, and commencement
Manages work-study student assignments supporting faculty, operations, and communications
Supports operational functions including mail services, facilities and maintenance requests, shared space and conference room booking
Education and Experience:
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
The successful candidate must have a strong commitment to outstanding customer service and excellent oral and written communication skills in order to relate effectively within a team environment and with a variety of stakeholders using tact and diplomacy. Excellent analytical/critical thinking skills are also required. He/she will be a self-starter and have a demonstrated ability to work independently as well as create and maintain effective working relationships and collaborate with others to achieve common goals. The successful candidate will have the demonstrated ability to exercise discretion in the management of confidential and sensitive matters and act with integrity; be comfortable working with Enterprise Resource Planning (ERP) systems with strong proficiency with Office365 including Word, Excel, and PowerPoint and have a commitment to fostering and supporting a teaching, learning and working environment that honors diversity, equity and inclusion.
Experience in student affairs, higher education, or discipline related to public policy, as well as experience using PeopleSoft (ConnectCarolina) is preferred.
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.
Internal Number: 159651
About The University of North Carolina at Chapel Hill
Carolina rates among the nation’s great institutions of higher education, set on an historic and beautiful campus that celebrates all four seasons. Carolina’s students, faculty and staff come here from around the world, bringing varied cultural, racial and ethnic heritages that help make UNC-Chapel Hill a thriving intellectual center. We’re repeatedly ranked the nation’s best value in higher education for students seeking to earn a college degree – the University has garnered the top spot each time since the ranking’s launch in 1998.Whether you’ve just started your career, are new to academia or are a seasoned professional with assorted campus experiences to draw on, we hope you will find a great place at Carolina.