Job Title: Instructional Designer-Faculty Assistance Center
Department: Distance Education
Location: Columbus Campus
Employment Type: Staff
Employment Status: Board Approved
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Exempt
Compensation Type: Hourly
Compensation : $21.17
Schedule: Availability to work 29 hours per week Monday through Friday between 12-6pm.
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons, covered by the Americans with Disabilities Act, in accordance with its requirements.
Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty.
1) Interacts with faculty and staff in response to inquiries, concerns, and requests regarding distance education courses and issues.
2) Gathers information, analyze symptoms, accurately diagnose and resolve technical issues and/or redirect problems to appropriate resources.
3) Follows standard processes and procedures, and accurately record requests.
4) Collaborates with faculty and staff subject matter experts to help create high-quality online courses, video based content and programs that represent the most current, research-based ideas in a given industry and instructional/curricular strategies.
5) Ensures that Columbus State's vision and mission are reflected in all aspects of the student online experience.
6) Ensures course support and development is completed on time and meets standards of quality.
7) Models exceptional customer service, teamwork, and professionalism in the development/support process.
8) Works assigned schedule exhibits regular and predictable attendance and works outside of normal schedule as needed to meet workload demands.
9) Performs other related duties as required.
Usual Physical Demands: The incumbent of this position typically exhibits the physical demands identified in the Functional Job Analysis on file in the College's Human Resources Department and which is periodically reviewed and updated. Physical demands listed in the Functional Job Analysis are not job qualification standards, but are used to help the College assess and determine reasonable accommodations for otherwise qualified individuals covered by the American's with Disabilities Act.
While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for extended periods of time, and occasionally stands and walks. Employee regularly uses and reaches with hands and arms when operating computer and during presentations. The employee occasionally stoops, kneels and crouches while setting up presentation equipment. Employee converses verbally with others in person and by telephone. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee occasionally lifts up to 25 pounds.
Working Conditions: Normal office working conditions.
Knowledge, Skills and Abilities: Knowledge of: Broad understanding of relevant software computer applications and equipment; multimedia design; web development; customer service principles and practices. Skill in: Online technical support, planning, organizing and self-management; excellent customer service skills in a higher education setting; superior critical thinking, problem-solving, analysis and synthesis skills; computer skills including Microsoft Office, multimedia software applications, and the Internet. Ability to: work creatively, independently and in a team environment; demonstrate initiative; develop and maintain effective working relationships with associates, supervisors, and general public; maintain confidential and sensitive information; work across academic content areas, technologies, software, and tools; maintain effectiveness when experiencing major changes in personal work tasks, schedule, or work environment; adjust positively to work within new work structures, processes, requirements, or cultures; write and speak clearly and effectively using proper professional etiquette.
Bachelor's degree in education, a computer-related field, instructional design, or curriculum development. Extensive customer service and technical support experience. Experience troubleshooting and problem-solving learning management system (LMS) and/or computer-related technical issues. Familiarity with instructional design, distance learning, and web development, as well as multimedia and web standards, web accessibility, and online copyright issues. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Preferred Qualifications: At least two years of online learning support experience in higher education; knowledge of learning theory, student learning styles, and adult learning models; experience with the Blackboard Learn learning management system, WebEx, Adobe Captivate, Camtasia Relay/Studio, audio/video editing and production, and/or mobile learning technologies.
Internal Number: req2447_1554823950
About Columbus State Community College
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.