The Clinical Operations Sr. Medical Office Coordinator's primary function will be coordinating surgeries for at least two physicians and assist with day-to-day activities of a multi-faceted complex surgical practice to ensure a smoothly functioning clinic/office and maintain good patient relations as well as provide back up support to fellow surgical coordinator and the new patient service coordinator. Serve as resource in team environment and be a team player. May serve in lead capacity to orient, train, and direct new medical office coordinators or other office staff. Address patient problems, third party issues and patient-related situations based on experiences, and resolve issues independently. As appropriate, refer patients to other resources. Adapt to changes in technology and software to ensure efficient office practice. Provide administrative support for medical matters on behalf of physicians, as well as general academic/general administrative support.
Medical Administrative Support in the form of surgical scheduling via EPIC with back up support to the new patient scheduling service.
Meet and gather patient information in clinic and provide them with their surgery date, pre and post op appointments and any other related appointments needed.
Coordinate joint surgeries/patient visits within specialty programs that require more complex coordinator of care across departments.
Fulfill patient needs and educate patients where applicable to prepare them for their upcoming surgery.
Professionally and efficiently, handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly.
Provide quality service and support in a variety of areas.
May serve as a back-up/resource support to other Medical Office Coordinators for surgical scheduling and other administrative support staff not limited to training of new staff and may serve as a super user for new systems.
Routinely addresses complex situations based on experiences, and knowledge and understanding of healthcare resources and how they should be used. Examples may include working in surgeries and determining insurance verification length of time vs timing of surgery and scheduling within those parameters, VIP patients, international patients, and unique scheduling situations.
Personally interact with patients and schedule surgeries in support of at least two physicians.
Make pre-op/post-op appointments and any other testing needed.
Support the physician with insurance preauthorization and single case agreement processes by submitting necessary clinical information as instructed by the physician.
Complete pre-surgery calls to patients to remind them of their surgery, arrival times, and prep and answer related questions.
Verify that the posting sheet is completed and signed by the surgeon and scanned within EPIC. Send out surgical packet to patient with pre-op instructions if not met with in clinic.
Verify all documents are received and scanned appropriately into EPIC prior to date of surgery. Act as a liaison for patient, coordinating pre/post-surgical consultations and tests.
Routinely check voice mail and return calls to patients within 24 hours.
Send out letters and pre/post-op information to referring physicians, if needed.
Receive from physician completed and signed forms requested by the patient such as Disability, Family Medical Leave, etc.
Facilitate scheduling of lab tests and other procedures. Pend orders based on defined
Internal Number: 14480-en_US
About Johns Hopkins University
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.