We are looking for an Accounts Receivable Assistant to join our Student Financial Services (SFS) team at Simmons University. Reporting to the Bursar, the Accounts Receivable Assistant will serve as the first point of contact for students in understanding their rights and responsibilities regarding their financial obligations to the University. From responding to questions to managing account statements, the Accounts Receivable Assistant will play a critical role in the day-to-day functions of the Student Financial Services office.The ideal candidate will have a strong background in customer service, attention to detail and organization skills. As a University committed to diversity, equity and inclusion, we seek candidates with a demonstrated ability to work with individuals across a broad range of social and personal identities, abilities and perspectives.Responsibilities: Provide exceptional customer service to students and parents regarding the details of the student account by communicating in person, via phone, email, fax or mail;Track confidential documents, route inbound telephone calls, monitor accounts receivable email inquiries;Act as a liaison between Student Financial Services staff and students/parents, assisting with billing inquiries;Use professional discretion when escalating more complicated issues to the appropriate Student Financial Services staff member when necessary;Support the operational workflow of Student Financial Services by efficiently tracking and filing confidential student account documents received via mail, email and fax; Perform weekly batch communication processes including the assessment of late fees and holds, the generation of paper and electronic student account statements, third party invoicing, fee assessments, waivers and general administrative tasks as assigned. Ensure that the information contained in Student Financial Services? communications is accurate and delivered in a timely manner;Order office supplies for the Student Financial Services staff as needed and ensures that sufficient inventory is available for large scale mailings that occur regularly throughout the year;Serve as the liaison between SFS and the Copy/ Mail Center to ensure that office handouts/forms, envelopes, letterhead, business cards, etc. are ordered as needed and that orders are completed as on time, as requested;Provide administrative support to Accounts Receivable staff;Perform related responsibilities as required.Qualifications:Bachelor's degree or equivalent professional experience;A minimum of 1 year of relevant work and/or internship experience; Excellent communication and interpersonal skills, written and verbal;Ability to work in a fast-paced environment;Strong time management and prioritization skills;Exceptional attention to detail;Previous customer service experience.Required Application Materials: ResumeCover LetterSalary GradeH04Instructions to Applicants: Please upload all applicable application materials (e.g. resume/cv, cover letter, writing sample, teaching philosophy, etc.) in the "Resume/CV" box on page 2 ("My Experience") of this application. Documents can be uploaded individually or as a combined document (e.g. PDF).Simmons University is committed to inclusive excellence in all aspects of an individual?s community experience. As a university committed to diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices?at all levels, for all positions?ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.
Internal Number: 7521
The five educational institutions that make up Colleges of the Fenway view diversity as a key component in the growth of our students' educational experience as well as our ongoing journey as professionals charged with maintaining the world class status of our institutions. By drawing from a wide cultural palette, we ensure that we have access to the full range of talent available. Through our respect for the vast array of backgrounds we create an environment that will help that talent grow. It is within an environment of respect that we are able to build and work toward our goals. Our goal is to create an atmosphere that values mutual respect. All Colleges of the Fenway members have policies and practices designed to safeguard our healthy environment as well as provide the support and access needed to do so. The Colleges of the Fenway are located in the heart of Boston?s academic, scientific and cultural communities and is within walking distance from landmarks such as the Museum of Fine Arts, Fenway Park, Symphony Hall and world renowned medical institutions. Jobs at Emmanuel College: http://emmanuel.edu/About_Emmanuel/Employment.htmlJobs at Massachusetts College of Art and Desig...n: http://www.massart.edu/About_MassArt/Careers.htmlJobs at Massachusetts College of Pharmacy and Health Sciences: http://www.mcphs.edu/about-mcphs/careers-at-mcphsJobs at Simmons College: http://simmons.edu/overview/about/jobs/Jobs at Wentworth Institute of Technology: https://jobs.wit.edu/