Location: Bowling Green, KY Category: Staff Posted On: Thu Apr 11 2019 Job Description:
Student Financial Assistance is seeking applications for a Manager of Counseling and Outreach. This person will be responsible for various administrative duties within the department in regard to supervising the counseling services provided by the department, coordinating outreach events, managing social media outlets for the department, and serving as the liaison between Enrollment Management and the department in regard to special student situations requiring collaboration between the two entities.
Primary Duties and Responsibilities:
The following duties are customary for this position, but are not to be construed as all-inclusive. Duties may be added, deleted and assigned based on management discretion and institutional needs.
Management of counseling and communication outreach staff as well as associated student workers
Counseling student and families with regard to financial aid programs
Coordinating outreach events for the office
Managing and developing outreach materials used by the department
Overseeing communications from the department with regard to emails, phone calls, correspondence, etc.
Serving as the social media contact and managing the various social media accounts for the department
Outreach associated with communicating changes to programs, availability of funds, student, parent and departmental inquiries
Secondary Duties Include:
Seeking improvements in services and process flow for students and families
Assisting management with various audits and/or activities as needed
Knowledge & Skills Considered Essential for Success:
Self-motivated with ability to multi-task
Ability to work in a fast-paced & team environment
Aptitude for details and accuracy
Creativity & visionary skills
Ability to learn Banner operating system
Experience with financial aid programs and/or processes
Knowledge of regulations pertaining to federal, state and/or institutional aid programs
Salary Grade: 108 Salary Range: $34,873 - $40,260
Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.
Western Kentucky University does not discriminate on the basis of race, color, ethnic origin, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices in accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990.
Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Equal Employment Opportunity/Affirmative Action/University ADA Services (EEO) at (270) 745- 5121, a minimum of five working days in advance.
Western Kentucky University (WKU) prepares students of all backgrounds to be productive, engaged, and socially responsible citizen-leaders of a global society. The University provides research, service and lifelong learning opportunities for its students, faculty, and other constituents. WKU enriches the quality of life for those within its reach.