Job Requisition Number: 26705. UC Berkeley Extension is the continuing education branch of the University of California, Berkeley. Extension offers more than 2,000 courses per year in a variety of subjects both online and in the classroom. Extension’s administrative departments and units include student records (transcripts), registration, scheduling, international student services, facilities, financial services, and the cashier’s office. In addition to the main Berkeley center, it has responsibility for the maintenance and operation of regional centers in San Francisco (Spear Street), and Belmont and other leased facilities in the San Francisco Bay Area.
•Under general supervision, organizes and supports existing international program courses and assists in the development of new programs and related course materials. •Works directly with instructors to secure academic approval for courses submitted to COCI (Committee of Courses on Instruction), assisting them in developing course outlines for the Course and Instructor Approval (CIA) Process. •Track progress of CIA process and alert Program Director of any potential issues. •Assists in the recruitment of new instructors and solicits course proposals. •Works with Program Director to identify potential instructors; coordinates instructor interviews, and is involved in assessing instructor candidates. •May conduct research on various international programs, compiling information to support a Program Director’s decision to create a new course or program. •Assists in planning and scheduling course offerings and course topics. •Schedule courses and arrange for classroom space for a portfolio of classes. •Provide administrative and logistical support to the department’s most complex programs, including monitoring and updating online groups and programs. •Establish and maintain files for courses and instructors on all applicable systems •Arrange for logistical support of courses, programs, and meetings which may include: exams, audio-visual equipment, computers, photocopying, textbook orders, catering, lodging, support staff/cashier needs and other course materials.
Student advising and instructor support: •Provides front line support for students and instructors. •Advises prospective student applicants on program options and assesses admission eligibility. •Assists students in determining proper courses to complete program requirements. •Tracks student over-all progress, alerting Program Director and appropriate staff if students have academic, cultural, or health issues. •Provide assistance to international students who have a wide variety of questions about programs, life in Berkeley, and activities on campus. •Researches and resolves enrollment issues. •Resolves student/instructor disputes, when appropriate refers issues to the Program Director. •Orients new instructors to Extension international policy and procedures. •Responds and resolves urgent situations such as last minute course schedule or location changes, informing students and instructors of changes. •May create and present training materials for instructors or students pertaining to navigating LMS and/or Extension procedures
Event planning: •Organizes and coordinates student/instructor orientations, information sessions, departmental program extracurricular activities, , closing ceremonies and special events for agents and international partners •Serves as the lead in coordinating presentations and event handouts; verifies presentation and handout information for accuracy. Conduct presentations, facilitate workshops and information sessions at orientation events; presents program information to incoming students. •Specialized tasks eg. Internship program coordination, credentialing analysis, management of library. •Other duties as assigned.•Working knowledge of departmental and campus policies and procedures; knowledge of educational program content and objectives. •Working knowledge of delivering international programs for high-school students, undergraduates, and graduate students. •Working knowledge of current international education programs and trends. •Working skills to produce and deliver programs. •Working knowledge of conducting needs assessment. •Ability to work with diverse populations, including students whose English is somewhat limited •Good analytical skills to understand how business needs can be addressed through the design and delivery of training programs. •Good reading, verbal, written and interpersonal communication skills, and good presentation skills. •Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. •Proficient at the use of business software systems in completion of assignments (e.g. Microsoft Office Suite) and ability to learn new software. •Ability to prioritize conflicting projects and meet project deadlines.
Education/Training: •Bachelors degree in related area and/or equivalent experience/training. •This is 1-year contract position
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.