This position serves as the lead to Patient Billing / Services Representatives. Plans, organizes, gives direction and assists in aspects of the front desk/scheduling team. This position coordinates office functions and performs specialized/technical duties with minimal supervision. This position will serve as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs.
PRIMARY DUTIES AND RESPONSIBILITIES:
Monitors the performance of the staff areas to assure quality care and compliance with practice standards.
Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes, and HIPAA acknowledgement notification and documentation using department approved monitoring tools.
Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks, and e-mails as needed.
Assists in management of providers’ schedules, scheduling templates, and master schedules according to physician protocols and management direction.
Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes, and related administrative needs. Serves as primary trainer for new procedures and to new staff members in conjunction with manager.
Assist in coordination of staff vacations, schedules, and coverage.
Assist with staff timesheets and distribution of accruals.
Plans, schedules, and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.
Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed.
Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross training programs according to established standards.
Complies with OSHA, State and Federal regulatory sources/standards.
Acts as backup for staff during peak times, vacations, illnesses.
Prepares custom reports as directed by management.
Performs other duties as assigned.
Participates in quality improvement activities to ensure appropriate clinical outcomes.
Incorporates the Fish Philosophy and Principles into daily job duties.
Equivalent of high school diploma with 4-5 years experience in a medical office environment, or related field.
Basic Life Support certification. (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Knowledge of medical terminology.
Extensive telephone experience with demonstrated exceptional phone etiquette.
Experienced in a managed care setting.
Experience using the EPIC and Allscripts System.
Familiar with WUSM services and programs.
This position requires extensive knowledge with data entry/computer experience with an automated scheduling system.
-Retirement Savings Plan -22 vacation days -8 Paid Holidays -Sick Time -Tuition benefits for employee, spouse and dependent children -Free Metro Link/ Bus pass -Free Life Insurance -Health, Dental, Vision -Health Savings Accounts (HSA) -Long Term Disability Insurance -Flex Spending Plan -Other Benefits
Med School HR website (medschoolhr.wustl.edu)
Department Name/Job Location:
This position is in the Department of Medicine - Patient Access Center. This position is for the Medical School Campus.
Internal Applicant Instruction:
This position is grade C08.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
This position is full-time and works approximately 40 hours per week.
The minimum to midpoint of the salary range is $18.45 - $23.06 per hour.
Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
Working knowledge of general office equipment and computers.
Must have organization and communication skills that require discretion with confidential information; must be able to work independently, prioritize multiple tasks, have knowledge of medical terminology, handle busy phones, and capable of working in a fast-paced environment.
Must possess excellent communication, organization, and interpersonal skills.
Must have excellent knowledge of Epic scheduling system, including templates; must be able to handle stressful situations and have excellent decision-making skills.
Offers made for this position are contingent upon the successful completion of all required pre-employment screens, including a criminal background check, hair sample drug screen, and verification of required professional licenses, registrations, or certifications.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.